When you report an issue, it will consume some time to describe your issue to the HP support engineer. Do you want to shorten the time and make it more efficient?
It will be really helpful if you can record your scenario and attach it to your support ticket. You can find the WebEx recorder in the following link:
After installing it, run it and select New application. Then select record on windows desktop, and reproduce the problem.
After saving the file, you can upload it as the attachment of your support ticket.