Re: User ID and Pw not found at this IT Resource Center site (182 Views)
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Advisor
BR819293
Posts: 18
Registered: ‎07-07-2004
Message 1 of 6 (182 Views)

User ID and Pw not found at this IT Resource Center site

I can start new threads, and reply to others, but I cant search on keywords, it fails with the following... do I have to subscribe again just to be able to search the messages. Thanks, Rob
"Your User ID and Password are not found at this IT Resource Center site. Please check and re-enter your User ID and Password. Also, be sure you are using the site where you registered: European support customers should have registered at the European site, and Americas/Asia-Pacific support customers should have registered at the Americas/Asia-Pacific site.
If you do not have a User ID and Password for the IT Resource Center, please register.
(Error 131)"
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Honored Contributor
Gary Cantwell
Posts: 2,725
Registered: ‎08-06-2002
Message 2 of 6 (182 Views)

Re: User ID and Pw not found at this IT Resource Center site

Hi Rob,

Thanks for reporting this error, we'll ask the lab to check it,

Cheers,

Gary
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Honored Contributor
Gary Cantwell
Posts: 2,725
Registered: ‎08-06-2002
Message 3 of 6 (182 Views)

Re: User ID and Pw not found at this IT Resource Center site

Hi Rob,

You are registered with a European User ID,

Can you try logging in and searching from here:

http://www8.itrc.hp.com/service/ciss/login.do

Let me know how you get on,

Cheers,

Gary
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Honored Contributor
lowster
Posts: 1,433
Registered: ‎11-24-2004
Message 4 of 6 (182 Views)

Re: User ID and Pw not found at this IT Resource Center site

I have the same problem.

Chris.
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Advisor
BR819293
Posts: 18
Registered: ‎07-07-2004
Message 5 of 6 (182 Views)

Re: User ID and Pw not found at this IT Resource Center site

Gary, I've tested it and searching from http://www8.itrc.hp.com/service/ciss/login.do does work, it has Europe at the top right. When I click on a thread it takes me to the thread and also changes to say Asia/Pacific at the top right. Would it be possible to transfer or close my account so that I can work on the Asia/Pacific region. I have tried but it won't let me use my email address. Many thanks, Rob
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Honored Contributor
lowster
Posts: 1,433
Registered: ‎11-24-2004
Message 6 of 6 (182 Views)

Re: User ID and Pw not found at this IT Resource Center site

ROB-
did you figure anything out?
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