04-04-2006 04:06 AM
The problem is when a printer is called in for warranty support we are told it is not under warranty. I've bounced around numerous people between long hold times and ultimately gave up on the sustomer support loop I was in (i.e. I hung up). There's no contact point given on the website that seems like it would match to this issue. I have all the order information from September 2005 between our desktop vendor and HP that supports our position these machines are covered.
Does anyone know a business support phone number or email address that would get me directly to someone who could resolve this matter? Thanks,
04-04-2006 09:10 AM
Have you tried the email support page?
Can you email me the serial number? I can make a few enquiries for you
09-13-2006 07:06 PM
obviously missed that there indeed is a "Warranty Lookup" tool on the website.