Why separate forums for ITRC and BUSINESS SUPPORT ? (435 Views)
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Occasional Visitor
delegelata2
Posts: 3
Registered: ‎05-17-2009
Message 1 of 4 (435 Views)

Why separate forums for ITRC and BUSINESS SUPPORT ?

IT Resource Center Forums

http://forums11.itrc.hp.com/service/forums/home.do?forumId=1

This is the gathering place for IT Professionals to solve problems, exchange
ideas, and learn lessons from fellow peers who also use the IT Resource Center.
HP engineers participate in all of these forums to share their advice, however,
HP does not guarantee a response as these forums are intended as a peer-to-peer
resource


Business Support Forums

http://forums11.itrc.hp.com/service/forums/bizsupport/home.do?forumId=2

Welcome to the meeting place for business professionals to solve problems,
exchange ideas, and learn best practices from peers. This online community is a
service provided by the HP Business Support web site.

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The object of discussions in these forums appears to be exactly the same, i.e. business class IT equipment. The ITRC forums are described as a peer-to-peer resource. But from what I've seen, the "business support" forums appear to be no different. So what's the idea of the separate forums? Why should a particular question/issue be posted to the business support forum rather than the ITRC forum or vice versa?
Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 2 of 4 (435 Views)

Re: Why separate forums for ITRC and BUSINESS SUPPORT ?

Occasional Visitor
delegelata2
Posts: 3
Registered: ‎05-17-2009
Message 3 of 4 (435 Views)

Re: Why separate forums for ITRC and BUSINESS SUPPORT ?

Thanks 4 the links, that explains it all.

And indeed, the device I'm interested in is a printer indeed, the 4345mfp. Looking for a way to make this one silent in standby mode, like the newer M4345 apparently is, see the third post in the "4345mfp vs. M4345mfp" thread:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1150119

Also had the same issue with problem signing up for the two forums, had to use different email addresses...

Regards,
astra4
Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 4 of 4 (433 Views)

Re: Why separate forums for ITRC and BUSINESS SUPPORT ?

You'll be glad to know the N forums have been recently merged into one.

There are still separate categories for Enterprise and SMB.

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