07-22-2010 08:07 AM
The ITRC forums will continue to exist until mid-2011 at which time they will migrate into the new HP Software Solutions Community. We strongly encourage you to initiate new discussions via the HP Software Solutions Community now given the advance functionality that the Community encompasses.
07-22-2010 05:33 PM
> The ITRC forums will continue to exist until mid-2011?
Question I hope this is wrong
Hoping doesn't make it so:
What was the former "Business Forums" has morphed into:
the "Learn More" sidebar on the right-hand side of this page offers more insights.
07-23-2010 03:56 AM
You're right, but the old way is two clicks away.
I'm looking at Openview pages not HP products.
HP Software Solutions Community online forum
01-14-2011 09:09 AM
Hi everyone - I realize I'm catching this thread a bit late, but I wanted to add some clarity as to what's going on here.
We are certainly NOT getting rid of our Enterprise Support community. We are very aware of the value that these forums provide to our customers, and how strong of a community you all have formed here over the years.
What IS happening is that we are finally updating the forums platform itself. When these forums were launched many years ago, they offered a lot of great features and capabilities for their time. However, over the years we haven't necessarily been able to "keep up with the times" with regards to adding additional functionality.
Fast forward a bit, and now HP is partnering with Lithium, a company that specializes in social media platforms and technologies. HP already has several of it's communities hosted via Lithium solutions, including the aforementioned HP Software Solutions Community. During 2011, we will be migrating the ITRC Enterprise Support community onto a Lithium platform as well. ALL of the historical discussions and content will be transferred over, so we won't lose any of the great legacy content/solutions/information - but with the new and updated platform, we'll be able to provide you with enhanced community features this current legacy solution has been lacking. Things like RSS feeds (in addition to email-based subscriptions), private messaging, better posting capabilities (formatting, links to images/videos, spell check, etc.) are just a few of the upgrades that be a part of that transition.
Even more exciting is the fact that as we move forward, post transition, we'll be able to QUICKLY add additional features and respond to what the community would like to have available - something we haven't been able to do during the past 5-6 years.
We're also already working on additional plans for 2011 to further enhance the layout/UI of our Lithium community sites - so what you might see today in the Business Support Forums or the HP Software Support community isn't necessarily the way things will look when this community is migrated later this year. We're working closely with Lithium to ensure our community platforms are not only rich in features, but easy to use and even more importantly - all about you, our users.
Hope that helps - please let me know if you have any additional questions!
01-15-2011 11:40 PM
I like the sound of the new features, kevin but just one question, what about the status and caps of current forumers on ITRC? Is it going to be fresh or is the status also going to be migrated which i think is not which is probably the most sad part of migration. Please provide your inputs.
01-18-2011 09:28 AM
We will be moving away from the current ranking system (and the associated "hats") - we do realize that many of our users have worked hard to reach specific hats, and there is a lot of investment in the current system. I'm happy to say that we will still have a recognition capability in the new forums - and that it's MUCH more robust than simply being based on how many "points" you've been awarded by other users. It will take into account many other factors as well to give us a great representation of each user's contributions and activity within the community.
Just as we'll be migrating all of the current ITRC forums content, users will be migrated over as well - so while the recognition system is changing, we won't be "resetting" everyone within that system. So if a user is one of our "top contributors" prior to the migration, their profile in the new environment will continue to have representation of that fact post-migration.
Stay tuned for additional details and specifics as we continue to map out the transition!
01-24-2011 01:11 PM
- and I do have one on the (former) european server
- and one one the new forums
If I am the only one with multiple concurrent, equally-named accounts then nothing bad might happen (there was - and maybe is - a third server for the japanase/asian people, but I never tried to get an account there), but if many users have multiple accounts your automatic transfer routine might run into problems by assuming unique names.
Just my $0.02,
PS: oh, it seems my good old wizard hat, carefully kept on this account over so many years, has vanished. Too bad :-(
01-25-2011 02:09 PM
01-25-2011 02:37 PM
01-26-2011 03:40 PM
The only caveat is that the Software Solutions community is a separate "instance" vs. the one that the ITRC content will be moved into - so while one HP Passport account will allow you to participate in either, you'll have unique profiles (for now - this is actually something we're investigating and will hopefully address soon).
02-03-2011 08:43 AM
02-03-2011 01:47 PM
If you've tried to register for a new HPP account, but are receiving a message that you already have an account, your best bet would to be start @ https://passport2.hp.com/hppcf/forgotpwd.do - and enter your email address. That will start a process where you can reset the password associated with that account.
You may also need to use the form @ https://passport2.hp.com/hppcf/forgotuserid.do if you're not sure what your HPP user ID is...
Let me know if that still doesn't help...
02-03-2011 01:48 PM
If you can drop the url, the search term, and any other detail into a reply I'd be happy to look into what you're seeing.
02-03-2011 02:44 PM
02-04-2011 09:22 AM
>search terms ... site:itrc.hp.com
Of course, I could, but why wouldn't I use the search built right into the forum? If the Google search is better/more up to date, then perhaps the search box at that top of this should just use Google's index.
02-04-2011 11:25 PM
Since this forum is a short timer, I wouldn't expect any changes like that.
But I use the advanced search then google as a backup.
02-05-2011 10:23 AM
Because, as you've seen, it sucks! The search (dis)functionality has been a problem for a number of years and HP has done nothing to improve it.
02-18-2011 12:42 PM
03-07-2011 07:14 AM
Don't shoot the messenger ;)