Lost User ID/Password (110 Views)
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Honored Contributor
Sa'ad Mu'asher
Posts: 2,342
Registered: ‎12-04-2003
Message 1 of 5 (110 Views)

Lost User ID/Password

Hi moderators,

I'd like to inform you that I lost my User ID and Password within the BSC forum:

http://forums13.itrc.hp.com/service/forums/bizsupport/publicProfile.do?userId=CA1112330&forumId=2


The User ID was Sa'ad Mu'asher

Now it's lost and when I tried to recover it, they assigned me a different ID that is, saadm and when I used it, I found that as though it's a new forum profile, and here it is:

http://forums13.itrc.hp.com/service/forums/bizsupport/publicProfile.do?userId=3117c4960eb14edad2633a...

I tried to get my profile back but to no avail! What am I missing?! I need your assistance please to recover my "old" forum profile.

Thanks,

Sa'ad
If there is a will, there is a way.
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Acclaimed Contributor
Dennis Handly
Posts: 24,779
Registered: ‎03-06-2006
Message 2 of 5 (110 Views)

Re: Lost User ID/Password

>I'd like to inform you that I lost my User ID and Password within the BSC forum:

If you lost it there, better to post your request there:
http://forums.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=434
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Honored Contributor
Pat Flanagan
Posts: 4,662
Registered: ‎04-05-2003
Message 3 of 5 (110 Views)

Re: Lost User ID/Password

(Dennis - your link takes me to the BSC home page. Is that what you intended? Also just curious, are you Handy6 in BSC?).

Sa'ad,

This is a thread in BSC that HP employees follow, and they will see your post if you post here:

http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1250063&admit=10944...

Pat
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Acclaimed Contributor
Dennis Handly
Posts: 24,779
Registered: ‎03-06-2006
Message 4 of 5 (110 Views)

Re: Lost User ID/Password

>Pat: your link takes me to the BSC home page. Is that what you intended?

Not sure now. ;-)
I probably intended to have Sa'ad go to the Forgot HP Passport password
https://passport2.hp.com/hppcf/forgotpwd.do?hpappid=bsc_frm〈=en&cc=us&applandingpage=http%3A%2F%2Fforums.itrc.hp.com%2Fservice%2Fforums%2Fbizsupport%2Fhome.do%3FforumId%3D2&applandingpage2=http%3A%2F%2Fforums11.itrc.hp.com%2Fservice%2Fbsd%2FHPPdropPage.do%3FurlAfterDropPage%3Dhttp%3A%2F%2Fforums11.itrc.hp.com%2Fservice%2Fforums%2Fbizsupport%2Fcategoryhome.do%3FcategoryId%3D434%26admit%3D109447626+1240047947229+28353475&s_level=0

Or the FAQ about HP Passport:
http://forums.itrc.hp.com/service/bsd/hppFaq.do
20. What does it mean to "associate" my forums and HP Passport profiles?

This didn't work for me, not sure if it will work for Sa'ad.

>are you Handy6 in BSC?

Yes as of now. I couldn't set it to the same ID and if I try to change the name, it changes the wrong one.
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Honored Contributor
Pat Flanagan
Posts: 4,662
Registered: ‎04-05-2003
Message 5 of 5 (110 Views)

Re: Lost User ID/Password

Thanks Dennis (have been curious about Handy6 since I noticed you help out a lot in both forums - thanks).

Pat
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