04-27-2011 07:06 AM
1) As far as I know, I do not have a Passport account at this time.
2) following the "new account" string of instructions, I enter my Email address and the result is a failure indicating that there is an account associated with that Email address.
3) OK lets try the other thread...
4) Any attempts to use what are valid passwords, fail with "unknown account" or some such.
5) The end result is that I have no account and can not create one.
6) The account/password combination I have continues to work correctly for access to ITRC.
I'm not sure what else I can provide in a somewhat public forum.
04-27-2011 07:14 AM
Servers > Alpha Servers
Servers > Itanium Based
Purely Personal Opinion
04-27-2011 07:25 AM
The first will provide you the user ID on file - it won't be the same as your ITRC user ID.
If you still can't successfully log in once you've recovered your HPP user ID, the second link will allow you to reset your HPP password.
Let me know how that works...
04-27-2011 07:28 AM
So a slightly different way to drill down to the category, but once you're there the same boards that exist today (system management, general, networking, etc.) will be right there.
04-27-2011 07:35 AM
IMHO it's quite a hassle to have to log in after every ~30min of inactivity on the new forums. Thanks!
04-27-2011 07:53 AM
However - I went ahead and increased the setting within the new community for "auto logout due to inactivity" from 30 minutes to one hour - I agree that 30 minutes was too short, and 1 hour is the maximum allowable due to security standards.
I hope that helps - thanks for the suggestion!
04-27-2011 08:14 AM
BTW, if you are feeling brave today:
04-27-2011 04:25 PM
So the question, which was earlier asked here, how will SAID and care pack associations be handled?
04-27-2011 09:22 PM
Regarding Inactivity timer recheck it with Heather as I have raised that topic on new community like 1 year or less ago. This was really annoying as it was loging out approximatelly after 15-20 minutes of inactivity which was really making crazy.
04-27-2011 09:40 PM
my question is about usability of e-mails from Lithium forum:
when I get e-mail from itrc.forums I can see title of new topics and url:
New HP Forum Discussions for Wed Apr 27 22:27:58 GMT 2011
MANAGEMENT SOFTWARE AND SYSTEM TOOLS: BUSINESS AVAILABILITY CENTER
Subject: UCMDB to BSM Integration: Fialed due to timeout on operation from probe
Subject: DDM and VMware Site Recovery Manager
so I can copy from my mail client this urls and open pages in my browser.
But now I get e-mails from lithium like:
Subscription to Board: Business Availability Center Support Forum (6 Updates)
Update 1 - Message:
There was a new Message.
Subject: EUM fails to load in BSM 9
Author: machoq (Member 3)
Date: 04-27-2011 01:27 AM
and url is inside "Subject" - and I can't get the url from this e-mail and I have to open needed pages in my mail-client (lotus notes) - unfortunately it isn't convenient.
Is there possibility to include explicit urls in these e-mails from lithium ?
04-28-2011 08:42 AM
Vadim - I talked to Heather about the inactivity timer on the Software Solutions community site, and she has adjusted it to the same hour timeout we now have on the Enterprise Business site.
Alexey - You've got a couple of different options here. The easiest way to get the actual URL to be included in the email notification is to select "Plain text" for your Email format option (in the Subscriptions portion of your profile, located @ http://h30499.www3.hp.com/t5/user/myprofilepage/ta
04-29-2011 11:34 PM
How will URLs referring to specific discussion threads be migrated so that there is no need to change all existing references that point to useful discussion threads?
04-30-2011 01:43 AM
when mentioning "alpha/numeric characters", it would be helpful to add which charset the alphas may be drawn from. In 2011 I would expect that only can be Unicode, but somehow fear it might actually be less than that. Maybe even just ASCII. So am I Ok leaving in that accent aigu, or should I bow to the 7bit era tech from a past millennium?
Regarding the current content of ITRC forums, as already mentioned by others, even if you manage to fix up all internal references, there will still be a giant amount of external ones. Do you consider freezing the old ITRC forum content into some read only archive still reachable under the known URLs, or will it just be gone one day in the future?
Andre (tried an accent here, made a UTF-8 mess).
05-02-2011 01:00 PM
How are we going to successfully utilize the Community forums if we have to login via passport and passport is always down? For instance, the passport is down today. I can't look up manuals, download patches, or update my tickets. The only site I can go to for self assistance is itrc.com. Will you have back up sites for the Community and passport?
05-02-2011 09:52 PM
thanks for your quick response !
But I have a problem with lithium:
"The easiest way to get the actual URL to be included in the email notification is to select "Plain text" for your Email format option. That way, the url won't be included as a hyperlink as the "Subject"."
I did it - but it doesn't work (see screenshot in attach) - is it normal behaviour of lithium or it is error ?
05-04-2011 12:25 PM
It seems to much of a lurch to social media for my taste. The reason I like the ITRC is that it's intent is clear. It's not cluttered with blogs and podcasts and other detritus which I'm not interested in.
Having to re-sign in all the time just to use a forum will reduce my use of it. I just leave the ITRC page open and dip into it when I have time.
05-04-2011 10:29 PM
That is more a marketing show than an *efficient* vehicle for information exchange.
And other defects (e.g. can't "click-through" from the link in Thunderbird mail-reader into Firefox my-default browser, lots of little scripting gimmicks within the web pages) have made be stop using the BSC-convert-into-Lithium some time ago.
Oh well, that's life...
05-05-2011 07:45 AM
AndrÃ© - I was hoping to have a detailed answer for you by now, but I'm still looking into this. Stay tuned and I'll get you that information as soon as I can. Regarding 'external' links - I assume you mean links from other sites that point to the ITRC forums? We will have redirects in place that will direct customers into the new community, but we can't put redirects in place for every individual post (there are over 3 million) - so sites that direct users into the forums will need to update those links at some point.
BTilford - I realize there was an HP Passport outage last week, but I haven't heard of any widespread/long-term outages - can you provide details on when you haven't been able to utilize HPP?
Alexey - thanks for letting me know - glad that worked.
05-10-2011 09:30 AM
it would be nice to have the URL to the new site as part of the 'important information' on top of the screen.
05-11-2011 06:23 AM
I followed the above steps.I changed address.I kept the username and password as is of current ITRC forums account.
My question is.
Can I able to log in with the same username & password and do posting for upcoming forums?
How do I know the new forums URL?
Please advise me
05-11-2011 06:33 AM
Jeroen - the URL for the community site is http://h30499.www3.hp.com/
rpagadala09 - to log into the new community site, you will use the HP Passport login and password you created during the registration process. You can test this by going to the URL I provided above, and clicking on the "Sign In" link near the top-right corner of the page.
05-11-2011 09:09 AM
I already bookmarked the site. I was just suggesting to add the url to the important information that is shown on the itrc forums site.
05-11-2011 10:02 AM
I tested it,I could able to login into the new site with the existing username & password.
Thanks a lot!
One more question.
Are you guys going to move theards posted on the ITRC forums to the new site?