Re: HP.COM Search Problems (136 Views)
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Occasional Contributor
David Beorn
Posts: 5
Registered: ‎10-13-2004
Message 1 of 4 (136 Views)

HP.COM Search Problems

I always have problems searching for drivers, hardware, software, etc. on the HP.COM web site. Even when I know I've seen the content before, I can't find it. And when I add more words to narrow the search, it gets wider!! Am I doing doing something wrong?? Do I need a bolean operator to narrow my searches? Sometimes after many minutes of searching I can find something I want, or I just stumble upon it. I don't know why it has to be so hard to find something - and when I fill out the comment section about "was this topic hard to find?", nothing seems to change. Someone mentioned they searched the forum using Google and I've tried that for drivers, etc. - but even that doesn't work because I may find the topic I want but the link is broken!!

And shouldn't there be a forum topic for the HP website?
If you can't beat your computer at chess, try kickboxing!
Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 2 of 4 (136 Views)

Re: HP.COM Search Problems

>I always have problems searching for drivers, hardware, software, etc.

Doesn't it ask for your product, then your OS, then what you want?

>And shouldn't there be a forum topic for the HP website?

Only if the website is for the ITRC.
There is another forum under the BSP forum.
Feedback and forums usage questions > business support web site:
http://forums.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=433

And a new forum, Consumer Support Forums:
http://www.hp.com/support/consumer-forum

But none of these forums are official.
You'll need to provide feedback on the appropriate page.
Honored Contributor
Rainald T
Posts: 13,839
Registered: ‎10-22-2002
Message 3 of 4 (136 Views)

Re: HP.COM Search Problems

|| But none of these forums are official.

Sorry, Dennis,
you're most seriously wrong!

The "Businnes Support Forums" have been "official" for very many long yeras.

And the new forum for the "consumer products"
http://h30434.www3.hp.com/psg/
is *very* official - it's the *exlusive* place for Pavillion and Presario desktops and notebooks and for "printers" too.
So any questions on printers and the said desktops and notebooks would seriously be misplaced in here.

Rainald
Acclaimed Contributor
Dennis Handly
Posts: 25,274
Registered: ‎03-06-2006
Message 4 of 4 (136 Views)

Re: HP.COM Search Problems

>Rainald: The "Business Support Forums" have been "official" for very many long years.

I meant these are not channels to get support from HP.

From the ITRC forum page:
HP does not guarantee a response as these forums are intended as a peer-to-peer resource.

From BSP:
there is no guarantee HP will provide a response as these groups are intended as a peer-to-peer resource.

>would seriously be misplaced in here.

Here where? If you mean the ITRC, you are probably right.
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