12-03-2004 06:39 AM
I noticed that few members on ITRC are very good at it. I need to mention "SANJAY". Looks like he has all the HP Docs with him.
I welcome - all tips, suggestion, information that would help me to search the HP Docs effectively and efficiently.
By putting the question in sysadmin category, I expect to gew more hits.
Solved! Go to Solution.
12-03-2004 06:42 AM
12-03-2004 06:51 AM
12-03-2004 06:56 AM
There is no secret. Just keep the number of keywords to a minimum and then increase them one at a time.
I posted a link for a sendmail question a few minutes back and the keywords that i used to get the doc was sendmail and uppercase.
I'm basically a google man. Couldn't find any doc that i print and keep for future references. So have to rely on search engines.
Thanks & Regards
12-03-2004 07:08 AM
12-03-2004 07:12 AM
Best way to tame docs.hp.com is to use + signs.
Throw me some examples that you're having trouble with and I'll give you specifics.
12-03-2004 07:20 AM
The other day I was trying "cmgetconf gets logged several times in syslog" I tried several combinations, but could not get anything. I knew it is there, as I had read it previously.
The great SANJAY could get it.
12-03-2004 07:44 AM
I like Boolean because it seems to proiritize the words in the order I put them in the search field.
The problem with exact phrase is its too literal. Sometimes I think its case sensitive but its not.
Owner of ISN Corporation
12-03-2004 07:45 AM
No boolean required:
cmgetconf "syslog.log" (All words)
I wonder if this is a problem with how your handle is tied to your ITRC login. I tried it with several logins (exact same search). The doc appeared under some logins and not under others. The difference in logins is access level.
The Knowledge Base is case sensitive so do not mix case. Leave your search to all lower case, unless you're using quotes.
12-03-2004 08:02 AM
No luck. I do (all words search) for cmgetconf "syslog.log"
All I get is five patch links. Under document types, I select everything.
Also, it should not be related to "how login handl is set"
12-03-2004 08:13 AM
You probably don't have a system handle linked to your account with software support. Go to 'my profile' and 'view support agreements'. See if the handles listed have software support. The column should say 'yes' underneath at least one of the handles. Without this, you don't have access to tech. docs....only HP.com docs and patch info. If all else fails, open a call with the response center have them investigate for you.
12-03-2004 08:21 AM
Under 'view support agreements', there's a Column for 'Technical Knowledge Base'. Make sure at least one system handle has a 'yes' under that column.
12-04-2004 09:21 AM
There is no magical answer, I just use a minimal number of keywords, quotes when you have a dot or a special character and the "all words" option.
You should have no problems, if your system handle has been linked to your id. Check if you can open the link below.
12-05-2004 10:52 PM
It has everything to do with how the handle and login are tied together.
12-06-2004 01:17 AM
Thank you again. Points coming.