Re: Here you go (27318 Views)
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Honored Contributor
V. Nyga
Posts: 4,874
Registered: ‎09-20-2002
Message 1 of 15 (28,207 Views)

Access to the product requires login to a kiosk

Hi HP,

I wanted to access to a HP site today:
https://h20293.www2.hp.com/portal/swdepot/try.do?productNumber=T1321AA

Now I'm asked for a login to a kiosk (which wasn't before).
But: HOW MANY LOGINS DO WE NEED FOR HP SITES???

I have already:
- one for ITRC
- one for business support forum
- one for HP designjet online

How many logins and passwords will we need and store anywhere to get access???

V. Nyga
*** Say 'Thanks' with Kudos ***
Honored Contributor
Gary Cantwell
Posts: 2,724
Registered: ‎08-06-2002
Message 2 of 15 (28,207 Views)

Re: Access to the product requires login to a kiosk

Hi Vo,

As I mentioned in cz I have this question raised with SW Depot, HP Passport & Designjet Online.

I will keep you posted,

Cheers,

Gary

ps you'll be amazed to hear that it's *93* in Dublin :-)
Honored Contributor
Gary Cantwell
Posts: 2,724
Registered: ‎08-06-2002
Message 3 of 15 (28,207 Views)

Re: Access to the product requires login to a kiosk

Hi Vo,

Designjet Online now uses HP Passport. So that's one less :-) I'm still working on the SW Kiosk login. Haven't had much time in HP lately,


Cheers,

Gary
Occasional Visitor
billyc2012
Posts: 2
Registered: ‎10-23-2012
Message 4 of 15 (28,101 Views)

Re: Access to the product requires login to a kiosk

how do I create a kiosk login account?

 

I can't access a software download page using my HP passport account without it prompting for the kiosk login:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1825210&...

 

cheers

BillyC

Acclaimed Contributor
Dennis Handly
Posts: 25,290
Registered: ‎03-06-2006
Message 5 of 15 (28,096 Views)

Re: Access to the product requires login to a kiosk

>how do I create a kiosk login account?

 

Have you looked at the FAQ and links on the top left?

https://h20392.www2.hp.com/portal/swdepot/faqcategory.do?lc=EN_US

Occasional Visitor
Silk38
Posts: 1
Registered: ‎10-28-2012
Message 6 of 15 (27,879 Views)

Re: Access to the product requires login to a kiosk

I've checked the FAQ's and it doesn't give you any information on how to setup a kiosk login. It's almost as if HP don't want us to update our servers. It used to be simple. Go to support and drivers. Download latest Proliant Support Pack and install.

 

Now it's login with your HP Passport. Attempt to login to the kiosk with the same details and fail. Scratch head and look blank when there's no link to setup Kiosk user. Do not update server because it's too hard. Wonder why HP wants to be Dell  and go onto something productive.

 

Seriously, how stupid is this situation? Multiple logins required to do a frimware update? Someone put the wrong person in charge.

Occasional Visitor
Hilton Travis
Posts: 1
Registered: ‎03-24-2008
Message 7 of 15 (27,873 Views)

Re: Access to the product requires login to a kiosk

I'm with you - all I want to do is download the HP SPP for Server 2012 and HP has decided to make me just through MORE hoops and establish yet another freaking HP account to access some other obfuscated part of their website.

 

COME ON HP - this is fscking ridiculous - I have HP Passport, ITRC, Learning Portal and Partner Portal accounts already and STILL I cannot download a product to install the drivers under the current Microsoft Server OS.  Why do you try and make this so frustrating, time consuming and difficult for your clients - it is like you want us to move to other vendors...

Acclaimed Contributor
Dennis Handly
Posts: 25,290
Registered: ‎03-06-2006
Message 8 of 15 (27,795 Views)

Re: Access to the product requires login to a kiosk

>I've checked the FAQs and it doesn't give you any information on how to setup a kiosk login.

 

Right, google only finds the pages but no description.  Did you also provide feedback about this?

 

>It's almost as if HP don't want us to update our servers.

 

If you have a support contract, you might want to complain there too.

 

>I have HP Passport, ITRC,

 

The ITRC is dead, perhaps you meant HPSC?

Occasional Visitor
RaulMerida
Posts: 3
Registered: ‎01-26-2008
Message 9 of 15 (27,773 Views)

Re: Access to the product requires login to a kiosk

[ Edited ]

Please report to HP webmasters.

 

Look at

http://www.tricksguide.com/download-hp-service-pack-for-proliant-now.html

 

Kiosk login could be an error.

 

We need HP SPP 2012.10 ASAP.

 

 

Visitor
weggo
Posts: 2
Registered: ‎10-29-2012
Message 10 of 15 (27,684 Views)

Re: Access to the product requires login to a kiosk

We also have the same problem. I need the SPP (which supports Windows server 2012) ASAP

Occasional Advisor
RNR1995
Posts: 9
Registered: ‎10-29-2012
Message 11 of 15 (27,468 Views)

Re: Access to the product requires login to a kiosk

I agree with all of you

WTF is a KIOSK login?

Tried on 3 different PC's

Emailed HP

Occasional Visitor
MarilynMcCord
Posts: 1
Registered: ‎10-29-2012
Message 12 of 15 (27,434 Views)

Re: Access to the product requires login to a kiosk

Note that SW Depot is experiencing a problem with downloads of the most recent SPP with an error message referring you to login to a kiosk.  This post addresses that issue which is being fixed.  The SPP should be available for download by end of today, 10/29/2012. 

 

The error message & referal to a kiosk will no longer be displayed once SPP v2012.10.0 becomes available on SW Depot. 

Advisor
Sungam
Posts: 14
Registered: ‎08-17-2012
Message 13 of 15 (27,432 Views)

Re: Access to the product requires login to a kiosk

[ Edited ]

I hope HP fix this soon!

 

How i will get SPP 2012.10.0?

Occasional Advisor
RNR1995
Posts: 9
Registered: ‎10-29-2012
Message 14 of 15 (27,367 Views)

Here you go

Go here

https://h20392.www2.hp.com/portal/swdepot/index.do?lc=EN_US

Search for this

HP Service Pack for ProLiant 2012.10.0

follow the prompts

RNR

Advisor
Sungam
Posts: 14
Registered: ‎08-17-2012
Message 15 of 15 (27,318 Views)

Re: Here you go

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