02-12-2006 03:43 PM
02-13-2006 03:00 PM
02-14-2006 03:14 AM
09-30-2009 08:01 AM
But here is your information:
South Africa South Africa|South Africa
+27 11 709 77 10
Monday - Friday
8AM to 5PM Local Time
This information is posted right in the tech support area.
01-03-2010 05:57 PM
02-22-2010 03:59 PM
Can anyone give me contact details of a general manager in Ireland or UK who would probably take down my correct address and manage to ship my laptop!!! Would appreciate this a lot. I would also appreciate if anyone could provide me with a customer service number that is not an 1890 number which charges terribly.
05-17-2010 10:24 AM
12-07-2010 06:51 AM
I would just like to add fuel to the fire regarding the state of HP's support effort out of India for the UK. basically I've had to log two support calls in the last 2 days and spent most of my time either trying to understand what is being said or asking the support analyst to repeat over and over what he has said. Its not their fault but its almost impossible to understand them and I'm not sure of how compitent some of them are, based on some of the questions! When will HP return UK support to the UK. The sooner the better. PS: still awaiting a part sent yesterday! very poor based on what HP used to provide.
Software Project Manager
Cory Brothers Shipping Agency
05-15-2011 07:00 PM
HP turned a simple problem into a nightmare. An $88 printer was DOA. I had to spend over 4 hours talking to Customer Service. They did not return calls as promised. Had to call them again & again. C.S. promised to take care of authorizing a return, but never did. i finally found the web address of their return center & spent over 30 minutes "chatting". They refused to take the return because it was over the 21 day period they allow. Only it wasn't if you count the notification time as the week I spent talking to customer service. Then I called a number the chat person gave me & spent another 45 minutes on the phone before they told me they could not take the return because it was over the 21 day period they allow. Then I waited another 20 minutes before a supervisor came on the line, and finally authorized the return.
Anybody who buys from HP should have their head examined. HP, and American Corporations in general, have given new meaning to the Reagan slogan "just say no". Their customer service is like bing lost in hell. They keep thanking you over & over, never stay on point, and basically just try to get you to give up. I think it's dishonesty at it's worse. The simple answer is "It arrive broke? We'll take care of it."
11-26-2011 02:00 AM
I am going through the same thing.Perhaps we should change companies because I am so fed up now AND losing money!I cannot even scan my artwork...scanning should be a simple process...this is totally unprofessional and ridiculous,,,,I will never buy from HP again.
11-26-2011 02:16 AM
Tony-I agree that the language barrier is awful.I feel as though I need at least 8 different ethnic people at the end of my phone line to translate for me....sorry folks...I am not being awful but it is very frustrating to have to explain technical difficulties to someone who doesn't eally understand English .I have had it with HP.There is no real support system at all for their clients.They were a great company years ago but all I hear now is complaints from my friends and associates in the graphics business....and..I...am...OUTTA here! Ha ha....what a waste of money and time!
11-26-2011 02:26 AM
reply to RE:....customer service provided by a call center is a waste of time.Most of the employees(not their fault) have no real concept of what your customers are asking questions about...perhaps it would be easier for HP to just refund the money to the clients who are disappointed with your products.I wasted so much time with the call center,and I will never,ever recommend HP to anyone in the Advertising business in Canada again.
01-22-2012 05:34 PM
I decided to upgrade the firmware for my CP1025NW to enable the ePrint and AirPrint features that were listed on the box but weren't enabled. The HP Firmware Update Utility failed and stated to power cycle the printer, which I did twice. On the second power cycle the printer did not boot successfully (flashing orange triangle). I tried to connect to the printer menu via wireless and received no reply. I called tech support and they stated I am 7 days out of warranty and for $109 they will ship me a refurbished printer!?! I haven't even used a full ream of paper since I bought the CP1025nw printer and there was no issue with the printer other than missing features until I used HP's Firmware upgrade. I can understand that this product is out of warranty, but it isn't like I had an much of an option to run the firmware upgrade at an earlier date because the firmware was just released. If this can't be resolved any other way, I plan to return the CP1525NW that I just purchased 1/20/12 and purchase another brand.