Re: JAVA Exception from Active Chat (475 Views)
Occasional Contributor
Posts: 3
Registered: ‎11-26-2001
Message 1 of 2 (475 Views)

JAVA Exception from Active Chat

Type: class java.lang.NullPointerException
Message: null
Stack Trace:

at jsp._0002fjsp_0002fsorry_0002ejspsorry_jsp_0._jspService(
at org.apache.jasper.runtime.HttpJspBase.service(
at javax.servlet.http.HttpServlet.service(
at org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(
at org.apache.jasper.servlet.JspServlet.serviceJspFile(
at org.apache.jasper.servlet.JspServlet.service(
at javax.servlet.http.HttpServlet.service(
at org.apache.tomcat.core.ServletWrapper.doService(
at org.apache.tomcat.core.Handler.service(
at org.apache.tomcat.core.ServletWrapper.service(
at org.apache.tomcat.core.ContextManager.internalService(
at org.apache.tomcat.core.ContextManager.service(
at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(
at org.apache.tomcat.service.TcpWorkerThread.runIt(
at org.apache.tomcat.util.ThreadPool$
at Source)
Valued Contributor
Posts: 144
Registered: ‎05-11-2000
Message 2 of 2 (475 Views)

Re: JAVA Exception from Active Chat

When you receive an error in active chat, you need to report the error using the "contact hp" link up at the top left of the page.

Use E-mail HP --> Other Questions --> Website Feedback

Include in your message, the link where you initiated the Active Chat session and steps you took prior to the error.
"Downtime is a Crime."
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.