Re: Z210 - No Display, Fan goes on "high" (1014 Views)
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Occasional Visitor
Posts: 5
Registered: ‎01-09-2013
Message 1 of 11 (1,151 Views)

Z210 - No Display, Fan goes on "high"

Hi,

 

I've installed over 50 HP Z210 workstations at my office.  However, I have one with known bad video (it had a six-beep startup audio code), and two that I cannot diagnose.

 

I launch the stations, the Light on the front lights up and I can hear the fan.  No signal reaches the monitor (I've tried different monitors and replaced cables, and tried both the VGA and the graphics port connections).  After about 30 seconds of waiting for something to come up on screen and the monitor timing out and going to sleep, the fan on both computers kicks into high and you can feel a strong gust from the back and hear it running at full speed.

 

Unlike the one known bad unit (which I haven't had replaced yet), there are not beep codes for these two, and because the display never shows anything more than the fact that it's querying to see if there's an Analog or Digital connection before it goes back to sleep, nothing comes up on screen.

 

Thanks for any suggestions.

HP Pro
Posts: 422
Registered: ‎04-25-2011
Message 2 of 11 (1,114 Views)

Re: Z210 - No Display, Fan goes on "high"

Did you add a graphics card or using onboard graphics? If you're using add-on video card, please replace it with the one in one of working systems. If you're using onboard video, please reseat the processor. If this does not work, please replace the processor with the one in one of working systems.

I work for HP but my posts and replies are my own. Please click the "Accept As Solution" button if the answers solve your problem.
Occasional Visitor
Posts: 5
Registered: ‎01-09-2013
Message 3 of 11 (1,111 Views)

Re: Z210 - No Display, Fan goes on "high"

It's the native video, I haven't added anything.

 

I'll will try your suggestions and let you know.

 

Thanks.

Occasional Visitor
Posts: 5
Registered: ‎01-09-2013
Message 4 of 11 (1,108 Views)

Re: Z210 - No Display, Fan goes on "high"

I've swapped a working processor with one on each of the two problem computers with no difference in result.  The video is onboard so there's no video card to reseat.

 

So, 3 failures in 50 installs... 6% of the computers I got seem to have video problems.

HP Pro
Posts: 422
Registered: ‎04-25-2011
Message 5 of 11 (1,105 Views)

Re: Z210 - No Display, Fan goes on "high"

Can you please swap the system board?

I work for HP but my posts and replies are my own. Please click the "Accept As Solution" button if the answers solve your problem.
Occasional Visitor
Posts: 5
Registered: ‎01-09-2013
Message 6 of 11 (1,101 Views)

Re: Z210 - No Display, Fan goes on "high"

Now it seems like I'm in danger of damaging the working one I have here (The others are assigned to employees).

 

I'll come back and post either way.

HP Pro
Posts: 31
Registered: ‎09-07-2012
Message 7 of 11 (1,097 Views)

Re: Z210 - No Display, Fan goes on "high"

Please contact HP Support it appears you needs a system board replacement.

 

I would hate to have another unit down.

I work for HP.
Occasional Visitor
Posts: 1
Registered: ‎05-25-2013
Message 8 of 11 (1,031 Views)

Re: Z210 - No Display, Fan goes on "high"

My hp is just outside of the one year warranty period and the hard drive failed, so I had to replace the hard drive and OS.  After successful completion of that, the next time I started my computer I began having the same issues you are describing above.  I troubleshooted everything I could think of mself, have searched the forums, called the Helpless People that did nothing but continuously ask me why I did not buy an extended warranty.  I even broke down and had a diagnostics run to get a second set of eyes on it.  I would really appreciate it if you would post the resolution if you found out what was actually wrong so I can see if it is something I haven't thought of yet. 

Trusted Contributor
Posts: 295
Registered: ‎04-03-2012
Message 9 of 11 (1,020 Views)

Re: Z210 - No Display, Fan goes on "high"

To output video via the Z210 motherboard DVI or DP connector (Z210 does not have a VGA connector unless a DVI-VGA adapter is used), you need a specific Intel Xeon CPU with on-die graphics capability.

 

The Xeon E3-1245 or E3-1225 includes HD graphics P3000 video capabilities on-die. To use such Xeon integrated video capabilities, you must also have set BIOS <Advanced> <Device Options> <Integrated Video> to "Enabled". Further, you should also have the Intel graphic driver installed within the OS. Currently the Win7 64bit version is  8.15.10.2455 rev A and available from the HP Z210 "download drivers and software" web page.

 

Note that Xeon E3-1270 or E3-1220 or similar does not have on-die graphics capabilities and thus requires the monitor be plugged into a PCIe graphics card while <Integrated Video> must be set to "Disabled" within BIOS and the correct drivers loaded for the installed PCIe video card for correct video output to occur.

 

Failure to have an appropriate Xeon processor with on-die HD P3000 graphics capabilities when <Integrated Video> is "Enabled" in BIOS or failure to have an appropriate PCIe graphics card installed when <Integrated Video> is set to <Disabled> in BIOS will presumably result in "Pre video errors" (six beeps) at boot time.

 

So, what Xeon chip designation do you have in the problem machines?

Is <Integrated Video> set to "Enabled" within BIOS?

Does the CPU provide P3000 graphics (usually designation ends with 45 or 25)?

HP Pro
Posts: 31
Registered: ‎09-07-2012
Message 10 of 11 (1,014 Views)

Re: Z210 - No Display, Fan goes on "high"

This is what I suggest.  Attempt to boot the system without any memory installed.  If you do not get a 5 beep code then you most likely have a system board failure. 

 

If you do get a 5 beep code and you are using an additional video card.  Please remove the video card and see if the system will boot using the onboard video controller.   If the system will still not boot properly reset the CMOS.  IF you still have issue after that contact HP.

 

If you are still under warranty contact HP support and they will be glad to either send a system board or send an onsite tech to replace the system board for you.

I work for HP.
Occasional Visitor
Posts: 5
Registered: ‎01-09-2013
Message 11 of 11 (940 Views)

Re: Z210 - No Display, Fan goes on "high"

Sorry for the lack of response.  As often happens in my job, I had to table the whole thing and go on to something more needed.

 

I did not resolve the issue.  I see there are responses since last I worked on this issue.  I'll check on resetting the CMOS, since I haven't tried that.  I can't boot into anything, so I'm guessing that if I look up the MB manual there's a way of doing it using the pins on the MB.

 

My guess at this point is that it's going to be the MB purely because of the fan kicking in on high.  It likely has an instruction that it's overheating or something, even though the machine has been on only 30 seconds when this happens.

 

I'm under extended warranty so if I need to I can have both boards replaced.  I'd just like to know for sure it's the board before I start mailing things back and forth.  I'll make a note to come back if I figure out the issue.

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