hpt610 error: Hptc-dm main process (6340) terminated (And counting) (4611 Views)
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Advisor
Posts: 17
Registered: ‎12-17-2012
Message 1 of 10 (4,611 Views)

hpt610 error: Hptc-dm main process (6340) terminated (And counting)

I have had this problem with several HP t610 Thin Clients. When i load the machine with a new image it works fine, but the error comes back, once every 2-3 months. With the older models i did not have this problem at all.

 

 

Occasional Visitor
Posts: 4
Registered: ‎01-07-2013
Message 2 of 10 (4,592 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

I took this fix and modified it from here http://h30499.www3.hp.com/t5/Workstations-Thin-Clients/Thin-Client-t-5565/td-p/5843473?adid=10428184... thanks mcolson

 

While the screen is scrolling

 

Hit enter you should see a log on prompt scroll past log in with root and then password root


Once at the hash "#" type stop hptc-dm and hit enter.

 

At this point you will be at a # command prompt and the errors will be gone. Now you have to remove the corrupt xorg.conf file that is causing this headache so do a 
cd / hit enter
cd etc hit enter
cd X11 hit enter and then run an ls you should see a xorg.conf and an xorg.conf.orig we want to delete both of these. They will recreate so no worries. 
So now type rm xorg.conf hit enter and then type rm xorg.conf.orig and hit enter. If you do another ls you shouldn’t see the xorg.conf files any more.
Type shutdown -r now hit enter

The issue is with a corrupted screen refresh rate variable in these xorg.conf files, not entirely sure of the cause but it seems to happen from various points.

 

This worked for me on 2 HP T610 Plus clients

 

I'm going to contact HP to see if there is an update to stop this happening.

 

Lee

Advisor
Posts: 17
Registered: ‎12-17-2012
Message 3 of 10 (4,554 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

I figured out that It happens to the Thin clients where i have changed the resolution to 1440x900 so the old folks can see the screen better ;-)

 

But it should not happen, the older thin clients i never had this problem.

Advisor
Posts: 17
Registered: ‎12-17-2012
Message 4 of 10 (4,553 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

Thankyou for this answer!
Advisor
Posts: 17
Registered: ‎12-17-2012
Message 5 of 10 (4,551 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

After thinking about it, i also set the refresh rate to 60, i'am going to see what happens when i set this to auto and only the resolution to 1440x900.

Advisor
Posts: 17
Registered: ‎12-17-2012
Message 6 of 10 (4,463 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

HP has called me, they picked up the thin client, i have it back. hp told me to replace motherboard, instead hp did a bios upgrade. The good thing is that hp could duplicate the failure.

I wil keep you posted!

Occasional Visitor
Posts: 4
Registered: ‎01-07-2013
Message 7 of 10 (4,426 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

I've been off for a week so finally starting to follow this up.

 

I would be curious to know if they come back with a fix.

I'll contact HP at this end as well to see if they come up with a fix.

 

Hopefully a quick BIOS update and all is well

SBM
Occasional Visitor
Posts: 2
Registered: ‎09-15-2011
Message 8 of 10 (3,730 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

I have this same issue and I cannot seam to get the screen to stop long enough to get the user name and password entered. Any ideas? 

Advisor
Posts: 17
Registered: ‎12-17-2012
Message 9 of 10 (3,698 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

Had it once again, updated BIOS and the latest image with the tweak from this thread

http://h30499.www3.hp.com/t5/Workstations-Thin-Clients/t610-with-image-4-2-and-RDP7-timeout/m-p/6035...

Occasional Advisor
Posts: 7
Registered: ‎11-23-2009
Message 10 of 10 (162 Views)

Re: hpt610 error: Hptc-dm main process (6340) terminated (And counting)

This needs to be veryfied a little bit because it is not acutally working like that.

This is for Thinstation T610

 

This is the Step BY Step to get it workign within 5 minutes.

 

1. Shutdown Thinclient

2. Start the Thinclient using Power button

3. Press ESC Until you see the HP MENU

4. Press F1 and right away press ESC again.

5. You will see a new MENU SCREEN containing 2 entries for Ubuntu Start menus

6. Select the RECOVERY MODE of Ubuntu

7. It will take a minute and when you see that there is no more scrolling on th screen hit enter

8. USERNAME is root press enter

9.Password is root press enter

10. TYPE = stop hptc-dm and press enter

11. Change directory to  /X11 -- Note you need to use Capital Letter X for X11 otherwise you will get an error

use this to change.. cd /etc/X11 and press enter , this because its UNIX

12. now type = rm xorg.conf and enter, also rm xorg.conf.orig enter

You can also remove the file direct entering this command below

rm /etc/X11/xorg.conf enter and or respectively rm /etc/X11/xorg.conf.orig

then use reboot -now

you should now be able to boot your Thinclient normally again.

 

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