Re: Wireless t5565 timeout (602 Views)
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Frequent Advisor
Charter
Posts: 44
Registered: ‎03-08-2011
Message 1 of 21 (1,795 Views)

Wireless t5565 timeout

I'm experimenting with a wireless version of the t5565. Every once in a while there must be a hiccup with the signal. The session just quits and takes me back to the main desktop. Is there a way to increase the time before the session quits?

 

John

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HP Pro
Rong
Posts: 1,447
Registered: ‎10-30-2005
Message 2 of 21 (1,793 Views)

Re: Wireless t5565 timeout

what type or connection protocol are you using? Are you sure due to low signal or something else?

Is more than 1 unit failed?

Although I am an HP employee, I am speaking for myself and not for HP
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Frequent Advisor
Charter
Posts: 44
Registered: ‎03-08-2011
Message 3 of 21 (1,787 Views)

Re: Wireless t5565 timeout

The protocol option for the session is set to auto, although I see I can select up to 5.2 manually.

The terminal server itself has an RDP version of 5.2.3790.3959.

The signal is quite strong; I am in an office setting with the antenna ~30 ft away. The network icon shows all 4 bars for signal strength.

I only have the one wireless unit for testing. I will try the auto reconnect to see if that helps. We tend to turn that off because we usually run with the autostart on, and we've got into difficulty closing a session with both on. This particular unit will not need autostart, so this may help.
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Frequent Advisor
Charter
Posts: 44
Registered: ‎03-08-2011
Message 4 of 21 (1,779 Views)

Re: Wireless t5565 timeout

As additional info...after I selected auto reconnect I can see that it happens every 3 or 4 minutes.

Something else I find odd is that right-clicking on the network icon on the device desktop and looking at the properties tells me that the connection speed is 1Mb/s, which can't be right.
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HP Pro
Rong
Posts: 1,447
Registered: ‎10-30-2005
Message 5 of 21 (1,775 Views)

Re: Wireless t5565 timeout

What encryption and authentication are you using?

What AP and FW are you using?

Although I am an HP employee, I am speaking for myself and not for HP
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Frequent Advisor
Charter
Posts: 44
Registered: ‎03-08-2011
Message 6 of 21 (1,762 Views)

Re: Wireless t5565 timeout

Sorry for the late response...been out of town.

 

I'm using "WPA & WPA2 Enterprise" with PEAP. PEAP version is set to Automatic, and Inner authentication is set to MSCHAPv2.

 

We use CISCO network eq & do not have a firewall on the terminal server.

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HP Pro
Rong
Posts: 1,447
Registered: ‎10-30-2005
Message 7 of 21 (1,755 Views)

Re: Wireless t5565 timeout

Have you try to contact HP service to see if they have any update or fixes to the image?

Although I am an HP employee, I am speaking for myself and not for HP
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Frequent Advisor
Charter
Posts: 44
Registered: ‎03-08-2011
Message 8 of 21 (1,715 Views)

Re: Wireless t5565 timeout

Final update: HP support verified the problem and provided an updated flash.dd file that fixed the problem. They said the update would make it into the image in a couple of months, after further testing.

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Occasional Advisor
Be-Grave
Posts: 5
Registered: ‎06-24-2011
Message 9 of 21 (1,694 Views)

Re: Wireless t5565 timeout

Could you provide me this updated flash. I'm having the same problem.

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Frequent Advisor
Charter
Posts: 44
Registered: ‎03-08-2011
Message 10 of 21 (1,643 Views)

Re: Wireless t5565 timeout

[ Edited ]

The link I was given no longer works. The 500M upload failed. Best bet might be to open a case with HP.

 

For reference I worked with Tech Support and he was very helpful.

 

Regards,

John

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Occasional Advisor
Be-Grave
Posts: 5
Registered: ‎06-24-2011
Message 11 of 21 (1,609 Views)

Re: Wireless t5565 timeout

can you try to upload the image again.

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Frequent Advisor
Charter
Posts: 44
Registered: ‎03-08-2011
Message 12 of 21 (1,602 Views)

Re: Wireless t5565 timeout

Tried, no go. Might be timing out, not sure.
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Occasional Advisor
Be-Grave
Posts: 5
Registered: ‎06-24-2011
Message 13 of 21 (1,595 Views)

Re: Wireless t5565 timeout

Do you have a FTP server or can you upload it to rapidshare, megaupload or something like those?

 

I would appreciate it.

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Occasional Advisor
Be-Grave
Posts: 5
Registered: ‎06-24-2011
Message 14 of 21 (1,576 Views)

Re: Wireless t5565 timeout

Thanks,

 

Your  guy from Tech Support gave me the image after all. (Maybe he's reading this forum also?)

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Frequent Advisor
Charter
Posts: 44
Registered: ‎03-08-2011
Message 15 of 21 (1,573 Views)

Re: Wireless t5565 timeout

I would not be surprised. The man I worked with was helpful in solving my problem.

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Occasional Visitor
gerryan
Posts: 4
Registered: ‎04-05-2007
Message 16 of 21 (1,555 Views)

Re: Wireless t5565 timeout

I am having a similar issue with a t5565 -- in my case, the wireless connects but then drops after a few minutes and I have to reboot to get it to connect again.  Does that sound like the same issue you were having or was yours related to RDP?

 

Thanks,

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Occasional Advisor
Be-Grave
Posts: 5
Registered: ‎06-24-2011
Message 17 of 21 (1,551 Views)

Re: Wireless t5565 timeout

Sound like the same issue
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DScullyCPI
Posts: 1
Registered: ‎10-21-2011
Message 18 of 21 (1,377 Views)

Re: Wireless t5565 timeout

Can someone send me the patch please? give me your email address and I will send you a link so you can upload to me. So musch faster than HP Support. darren.scully@c-p-i.com

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Occasional Visitor
w00t
Posts: 1
Registered: ‎08-27-2012
Message 19 of 21 (797 Views)

Re: Wireless t5565 timeout

Hi, from support HP:

 

Issue descripted in HP forum is old and Thin Pro 4.1 was released on 7th March 2012. Please test wireless beta driver on one unit .

You needs to authorize “xterm” on one t5565z using HP Smart client Service through “Profile Editor” and reboot T5565z to enable it.

Here is the web link to download “HP Smart client Service”

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12...

You needs to refer to user manual before installing “HP Smart Client Service”

Further you needs to download wireless network driver as an attachment.

Instructions:

--Download the attached package (Compat-wireless-2.6.32-33-generic_3.5-rc2-1_i386.deb) to a USB key --Insert to the Thin Client

--Open an Xterminal from the Control Panel

--Type ´fsunlock´

--Type ´dpkg -i /media/xxx/ Compat-wireless-2.6.32-33-generic_3.5-rc2-1_i386.deb´
--Type ´fslock´ after installed successfully
-- Type reboot and hit enter.
Reboot the Thin Client and check the functionality.

 

File:  http://rusfolder.com/32334355 , zip attached

 

The problem is solved, it works.

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Occasional Visitor
teriaw_2000
Posts: 2
Registered: ‎11-01-2012
Message 20 of 21 (607 Views)

Re: Wireless t5565 timeout

I am not a linux, so I did  not know how to get to the USB to install the driver; if you have the same problem, I have additional instructions below

 

 

Step 1. Updated driver

 

1. Copy the file to a USB flash drive.

2. Login to the Thin Client as Administrator.

3. Go to Control Panel > Advanced and open X Terminal.

4. Type fsunlock and press Enter.

5. Type cd / and press Enter.

6. Type cd /media

7. Type ls -i and press Enter. This will list the USB directory name.

8. Type cd "USB directory name listed in step 7".

9.  Type dpkg -i compat-wireless-2.6.32-33-generic_3.5-rc2-1_i386.deb

10. type fslock

11. Restart the Thin Client.

 

Step 2. Disable the powersaving function

 

1 change to the administrator mode

2 go to control panel/advanced tab and start a X Terminal session

3 enter the following - fsunlock

4 enter the following - iwconfig wlan0 power off

5 fslock

6 reboot

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Occasional Visitor
teriaw_2000
Posts: 2
Registered: ‎11-01-2012
Message 21 of 21 (602 Views)

Re: Wireless t5565 timeout

The update fix has to applied to indivisual devices for the time being, image release due feb 2013

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