T610 getting random BSOD 0x000000f4 (0x00000003) (963 Views)
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Occasional Advisor
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Registered: ‎06-25-2013
Message 1 of 15 (963 Views)
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T610 getting random BSOD 0x000000f4 (0x00000003)

I have several T610's  getting random blue screen of death 0x000000f4 (0x00000003) after thin client not used for a few hours.  Win7e

 

I'm running the HP image, with latest BIOS and latest USB 3.0 drivers.

 

Anyone else come across this issue??

 

thanks!

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IR1
Posts: 37
Registered: ‎03-23-2012
Message 2 of 15 (926 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

0X000000F4 usually means that filesystem is corrupted or the drive is getting bad.

Do you use write filter? If not, it's possible that your flash is reaching its maximum life. Flash drive has a limited number of writes.

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Message 3 of 15 (910 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

maximum life?? This Thin Client is just around 6 months old.   (write filter, you mean that lock at the bottom of the taskbar? Mine is RED, and unlocked)

 

whats next?!?

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IR1
Posts: 37
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Message 4 of 15 (905 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

Write filter is represented by the lock icon on the tray bar (Green: enabled, Red: disabled, yellow: there is changes/commit pending - if system is rebooted all changes are lost).

 

Unfortunately, the flash drive life is determined by the number of write cycles on it. The more writes the drive has, the faster it fails. This is due to the flash drive chip limitation.

 

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Andrew_S
Posts: 75
Registered: ‎08-20-2007
Message 5 of 15 (879 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

Hi guys,

I would hope that it was impossible to "wear out" a flash unit after six months, but running a thin client with the write filter off is bad practice. The write filter is designed to be off for a short period of time while the unit is configured and then turn on and left on.

 

The %temp% variable points to the Z:\ drive witch on older images (V252 and before) is 32 MB but on current images is 128 MB. If you have large temp files being created in the %temp% directory, that may be filling the Z: drive. Being a RAM disk, it is cleared on reboot. 

 

Are you running any local apps or is it just a pass through RDS/Citrix/View client?

 

A Thin Client management product like HPDM should be used to deploy an image to the device, or my personal favorite, just a bunch of settings to a virgin factory image and then lock the write filer.

 

If you are running Citrix, make sure you are running V3.3 Cu1 or later as this had a fix for a memory leak that could cause stability issues in some cases. I have not heard it causing BSOD though.

 

I strongly suggest you reimage the device with HP Factory V286 WES7 image, configure and lock the write filter.

 

 

 

Regards

Andrew S

I work for HP.

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Message 6 of 15 (870 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

I know I played around with the "temp" drive and switched from Z: to C: as default on SOME of the units.

 

If its set as Z: drive, then you say it could be causing the BSOD's when the RAM drive is full?

 

If they are set as C: drive, would this eliminate the possibility of BSODs?

 

I'm going to check all 18 units and see what they are set at...

 

 

 

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Andrew_S
Posts: 75
Registered: ‎08-20-2007
Message 7 of 15 (862 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

Sorry for confusion.

 

I would stongly advise DO NOT change the variable away from Z:

 

If you have some local app that is filling up Z:\ then fix the application. If the Z: drive needs a little more space, there is a control panel application to set the ram drive to a larger size, but you are stealing memory away from the operating system.

 

If you have a local application that needs space on the Z: drive for temporary files, there is a good chance it also needs operating system memory.

 

So leave the temp pointing to Z: and please leave the write filter on.

 

Resore factory image and make sure you are using HP Factory image WES7 V286.

 

Use the HP Device Manager software to automate the deployment of you settings.

 

Regards

Andrew Stuckey

 

I work for HP.

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bdaniels
Posts: 1
Registered: ‎10-21-2013
Message 8 of 15 (800 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

I've got the same issue on four of these T610s at one of our clients. I did some of the same things other users mention here. Only about six months old. All four randomly doing the same thing. I've restored each from a factory image that I took from a new unit out of the box. Found that they were not saving crash dumps, and that the event logs were being written to the RAM drive, so they were being deleted each time, making troubleshooting more fun. 

 

These units are being used as Point of Sale time clocks, and nothing else. Users clock in and out using them. We needed small systems to serve this purpose, and I have a real problem with the possibility that the drives could be going bad so rapidly, so I'm beginning to wonder if they need to be replaced with Dell micro systems. We put in Dell workstations at the same time, and naturally there have been zero problems with the workstations.

 

I've already spent more time troubleshooting these thin clients that would be reasonably expected on new systems not performing high-end processing. 

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Andrew_S
Posts: 75
Registered: ‎08-20-2007
Message 9 of 15 (761 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

Hi bdaniels,

 

We need more information before we can really assist beyond generic suggestions.

 

You mention you have 4 devices with BSOD issues.

How many of the same devices do you have?

Are they all doing the same thing?

Have you swapped the devices with working ones to see if the issue follows the function or follows the device?

 

There are only about 1,000,000 BSOD reasons. Some of the information in the BSOD message would be useful to suggest areas to look at for the issue.

 

The thin client will not save event logs or crash dumps. This is by design and is not in itself a failure.

 

Please start by restoring the current HP Factory image (should be V286) rather than anything you have captured from the original machine. The factory image can be sourced from HP Support and Drivers web site.

 

The Windows Embedded operating system is built for a small number or a dedicated task and not designed for numbers of file system changes or large amounts of temporary files. As the system is storing rather than writing any change data to the C: drive between reboots, large numbers of data change to the C: drive can cause the system to Blue screen. I suspect you are experiencing this issue. 

 

I would also like to confirm that you have the write filter still enabled. The device is designed to operate with the Write Filter enabled. It should only be enabled for short periods of time for Administration purposes. It should never be available to a user with the Write Filter disabled.

 

Just some suggestions to get you started.

 

If you do suspect a hardware fault, please log a case to get the devices replaced, but I suspect some of the answers to the questions above will help to point you towards isolating the issue.

 

 

Regards

Andrew S.

 

 

I work for HP.

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Isdera
Posts: 31
Registered: ‎12-14-2011
Message 10 of 15 (703 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

I have the same problem, and I have the write filter off on all Thin Clients, maybe that's the cause of the problem.

 

Why you stongly advise DO NOT change the variable away from Z: ?

 

I have changed to C: on all Thin Clients, and a process deletes all temporary files on each computer reboot.

 

 

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Andrew_S
Posts: 75
Registered: ‎08-20-2007
Message 11 of 15 (695 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

Isdera,

A WES thin client is designed to have the Write filter running when it is in production use. The write filter should only be disabled for short periods while being updated by an Administrator.

 

Running in production without the Write Filter enabled is not supported.

 

You will find that temp files are pointed to the Z: drive as it a RAM Disk and therefore is very fast. Writing to a Flash drive with the write filter off is relatively slow. This can impact user experience depending how the device is used.

 

With the write filter on, writes to the C: drive are captured in the write filter which has a finite space. Too many writes will fill up the write filter. This may result is Blue Screen, but results are "undefined".

 

With the Write Filter on, the device is "guaranteed" to bring the device back to know state after power cycle/reboot. This is very powerful feature of Windows Embedded/Thin client implementations.

 

The current WES7 image  (V286) supplied by HP sets the RAM disk to 128 MB. I have seen needs for higher, but most implementations dont even come close to this.

 

Regards

Andrew S

I work for HP.

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Message 12 of 15 (372 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

Being the originator of this thread, i thought i'd mention how i got around my issue to help anyone else that migth have this issue.

 

3-4months ago, we instructed our qty16  T610 thin Client users to NOT use the blue usb ports behind the Thin Clients.

 

After doing this,   BSOD's are gone!

 

Those  blue usb ports, you guessed it, USB 3.0 ports, seem to be creating the BSOD's on our end.  (even with latest driver dated July 2013)

 

I have a user today that had a BSOD.   Sure enough when i asked them to see if they were using the "blue ports" the answer was yes.  Someone had installed a wireless mouse on the USB3.0 blue ports over the weekend.  I removed it, put it on the regular USB2.0 ports (the black ports) and rebooted.   All is good now.  (and i'll report back if BSOD's show up again)

 

 

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Andrew_S
Posts: 75
Registered: ‎08-20-2007
Message 13 of 15 (359 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

Thanks heaps for the update.

 

I must say that I am not a big fan of USB3 on thin clients as nothing in a Client Virtualisation session needs the sort of speeds that a USB3 provides.

I have seen some devices not work real well either. One even caused the device to hang in BIOS when connected to USB3.

 

BTW, please check your BIOS is up to 1.16 - 3 Jul 2013

 

I would ask that you PLEASE log a case with HP support, so the information (WES7 version, BIOS version) can be captured and addressed. HP do take these issues seriously but need customer information to create a fix.

 

Regards

Andrew S.

 

I work for HP.

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Message 14 of 15 (337 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

I have a case with HP. case no: 4710196036 BSOD and yes, i do have the latest BIOS.
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Andrew_S
Posts: 75
Registered: ‎08-20-2007
Message 15 of 15 (312 Views)

Re: T610 getting random BSOD 0x000000f4 (0x00000003)

And the WES7 verson is V290??

 

 

I work for HP.

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