Shadowing t5630 using HP Device Manager (3660 Views)
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Occasional Advisor
Steve Goldberg
Posts: 7
Registered: ‎10-21-2008
Message 1 of 5 (3,660 Views)

Shadowing t5630 using HP Device Manager

I've installed VNC on the client that I wish to shadow (reverse shadow?) but am having issues connecting to it.

As per the VNC software, I set a password on the thin client. I cannot seem to find anywhere to enter this password in the management software to allow the authentication and thus allow me to shadow. Am I missing something?

Thanks for your help.
Occasional Contributor
Scott McKenzie_3
Posts: 7
Registered: ‎05-11-2009
Message 2 of 5 (3,660 Views)

Re: Shadowing t5630 using HP Device Manager

In Device Manager 4.0:
Tools menu -> Configuration ... -> Task Settings -> Shadow -> VNC Access Password
HP Pro
RobertMayer
Posts: 855
Registered: ‎05-06-2008
Message 3 of 5 (3,660 Views)

Re: Shadowing t5630 using HP Device Manager

On XPe/WES you need to pre-install a VNC Software manually before Shadowing is possible.

HP DM 4.1.1:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=vc-78068-1&taskId=13...〈=en&cc=us&mode=3&

The use of VNC has changed a bit since Version 4.1:

To enable VNC:
Create an Apply Settings template and select the VNC option.
On the VNC page check VNC Shadow and change the dropdown to Enable.
Also check VNC password and enter a password.
Apply the template to the target devices.

To force VNC to display a message and allow the device user to choose whether or not to allow the shadowing:
Create an Apply Settings template and select the VNC option.
On the VNC page check Auto-Accept and change the dropdown to Enable.
Also check VNC show timeout for notification and set the dropdown to 0.
Check user notification message and enter a message.
Apply the template to the target devices.

These two steps could be combined into one.
What a user will see is a window containing the message with OK and Cancel buttons. Shadowing will only happen if and when they click Ok.
If you specify a timeout greater than 0 the user will see a countdown and shadowing will commence when it reaches zero unless they click cancel first.

Please note there is currently a limit of 75 characters on the length on the message.
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Occasional Advisor
Steve Goldberg
Posts: 7
Registered: ‎10-21-2008
Message 4 of 5 (3,660 Views)

Re: Shadowing t5630 using HP Device Manager

I appreciate your help! I created the template, but when I try to apply it to the device, it is failing. The first 'fail' status that I'm getting is:

2010-02-08 09:47:52 Failed to execute c:\windows\xpeagent\hpdmmc.exe set vnc allow_shadow=1 pwd=****** auto_accept=1.

(****** actually has the password, but I didn't want to post that)
Occasional Visitor
Mark Sleet
Posts: 1
Registered: ‎02-23-2010
Message 5 of 5 (3,660 Views)

Re: Shadowing t5630 using HP Device Manager

I'm having the same problem. Did you figure this out yet???
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