Re: Problem Device Manager (1152 Views)
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Occasional Visitor
Posts: 1
Registered: ‎03-06-2011
Message 1 of 5 (1,502 Views)

Problem Device Manager

Hello,

I try to install Device Manager on my computer for my Thin client t5740e with database Postgre SQL but the service "HP Device manager server Service" don't start !

 

I try to install on a Windows XP SP3, Windows Server 2003 or Windows Server 2008 but the problem it's same. Can you help me please.

 

See log :

2011-03-06 11:06:31 [main    ] FATAL Server               - Device Management Server Version: 4.3.3610.10964
2011-03-06 11:06:34 [er_start_runner] FATAL Server               - java.lang.NullPointerException
com.hp.hpdm.service.Server.createKeyListAndHash(Server.java:302)
com.hp.hpdm.service.Server.getKeyList(Server.java:287)
com.hp.hpdm.service.Server.start(Server.java:137)
org.tanukisoftware.wrapper.WrapperManager$12.run(WrapperManager.java:2788)

Occasional Visitor
Posts: 1
Registered: ‎04-07-2011
Message 2 of 5 (1,310 Views)

Re: Problem Device Manager

Hello,

i have the same problem...

Someone could help us ????

Highlighted
Advisor
Posts: 24
Registered: ‎05-09-2011
Message 3 of 5 (1,152 Views)

Re: Problem Device Manager

Try to run the service under the Administrator account.

Occasional Contributor
Posts: 6
Registered: ‎10-26-2011
Message 4 of 5 (1,043 Views)

Re: Problem Device Manager

I have the same issue with HPDM 4.3 version. I tried with local admin account of the HPDM server, but did not work. Please some one help on this issue.

Frequent Advisor
Posts: 48
Registered: ‎09-23-2010
Message 5 of 5 (1,019 Views)

Re: Problem Device Manager

Just for S&G's you have the latest Java version installed, correct?
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