Re: HPDM Agent 4.5 Update Error (4966 Views)
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Advisor
dinu99
Posts: 31
Registered: ‎12-29-2012
Message 1 of 6 (5,251 Views)

HPDM Agent 4.5 Update Error

I'm unable to update HPDM AGENT using _update Agent task.



Shared folder and Ftp on Master repositiory gives successful when i click test. Also Internet connection is enabled



the hpdm task log is here



2013-01-21 06:27:47 Map repository to: MasterRepository
2013-01-21 06:27:48 Successfully sent task to the Device Management Gateway
2013-01-21 06:27:50 Task has been retrieved by the Agent.
2013-01-21 06:29:44 Task has been retrieved by the Agent.
2013-01-21 06:29:49 Copy files using repository MasterRepository.
2013-01-21 06:29:49 Failure deploying update.exe to c:\windows\xpeagent from /Repository/Agents/HPXPe.
2013-01-21 06:29:49 Failure deploying HPDMAgent.exe to c:\windows\temp from /Repository/Agents/HPXPe.
2013-01-21 06:29:49 Failed to execute common task.
2013-01-21 06:29:49 ErrorCode: 14031022, Error Detail: Failed to download file(s).
2013-01-21 06:29:49 Failed to execute common task.
2013-01-21 06:29:49 ErrorCode: 14031022, Error Detail: Failed to download file(s).
2013-01-21 06:29:49 Failed to execute common task.
2013-01-21 06:29:49 ErrorCode: 14031022, Error Detail: Failed to download file(s).

FTP LOG:
(000052)1/21/2013 6:51:28 AM - (not logged in) (176.14.12.128)> Connected, sending welcome message...
(000052)1/21/2013 6:51:28 AM - (not logged in) (176.14.12.128)> 220-FileZilla Server version 0.9.41 beta
(000052)1/21/2013 6:51:28 AM - (not logged in) (176.14.12.128)> 220-written by Tim Kosse (Tim.Kosse@gmx.de)
(000052)1/21/2013 6:51:28 AM - (not logged in) (176.14.12.128)> 220 Please visit http://sourceforge.net/projects/filezilla/
(000052)1/21/2013 6:51:28 AM - (not logged in) (176.14.12.128)> USER din
(000052)1/21/2013 6:51:28 AM - (not logged in) (176.14.12.128)> 331 Password required for din
(000052)1/21/2013 6:51:28 AM - (not logged in) (176.14.12.128)> PASS *
(000052)1/21/2013 6:51:28 AM - din (176.14.12.128)> 230 Logged on
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> FEAT
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> 211-Features:
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> MDTM
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> REST STREAM
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> SIZE
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> MLST type*;size*;modify*;
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> MLSD
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> UTF8
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> CLNT
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> MFMT
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> 211 End
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> PWD
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> 257 "/" is current directory.
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> CWD /./Repository/Agents/HPXPe
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> 250 CWD successful. "/Repository/Agents/HPXPe" is current directory.
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> PASV
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> 227 Entering Passive Mode (176,14,12,249,248,55)
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> LIST
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> 150 Connection accepted
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> 226 Transfer OK
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> QUIT
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> 221 Goodbye
(000052)1/21/2013 6:51:29 AM - din (176.14.12.128)> disconnected.


could some one help me figure this out



thanks in advance

HP Pro
Andrew_S
Posts: 94
Registered: ‎08-20-2007
Message 2 of 6 (5,227 Views)

Re: HPDM Agent 4.5 Update Error

Hi,

Can you confirm the HPDM kit you used to install V4.5 and was it a new install or an upgrade?

 

If it was an upgrade, did you use the "B" version that was released to fix an issue of the install not updating the agent in the repository.

 

I would be looking for a permission error on the FTP repository, but check the SMB respoitory at the same time.

 

Make sure both NTFS and share permissions are OK. the service account or anonymous account must have read/write access to both repositories.

 

Do a test from a command line, using cust and paste from the HPDM configuration screens to make sure of no type.

 

Good luck and regards

 

Andrew Stuckey 

I work for HP.

*** Click on the KUDOS star on the left to say 'Thanks' ***
Advisor
dinu99
Posts: 31
Registered: ‎12-29-2012
Message 3 of 6 (5,224 Views)

Re: HPDM Agent 4.5 Update Error

[ Edited ]

Thank you Andrew, 

 

 

4.4.3 is working fine able to update DM AGENT.

Occasional Visitor
Omegazero
Posts: 1
Registered: ‎01-25-2013
Message 4 of 6 (5,183 Views)

Re: HPDM Agent 4.5 Update Error

Tried updating to 4.5 to fix my capture issues that had to be hacked(!) to work initally.

 

I had to roll-back from 4.5 to 4.4.3.  4.5 is a mess (even with the new repack).

 

Too many working things breaking, new features that don't work as they should be, and an overall change of certain things that should be more than a point release.

 

Occasional Advisor
J van der Linden
Posts: 14
Registered: ‎05-29-2006
Message 5 of 6 (4,966 Views)

Re: HPDM Agent 4.5 Update Error

The update process is borked in 4.5 SP1, for t5740, t5740e and t610 clients at least (coming from a plethora of previous versions). The update.log on the device says everything's fine, but the service just fails to start. There are tons of missing files and folders in the c:\windows\xpeagent after an upgrade compared to the working agent after a manual install.

 

Manually copying over the missing files from a working thin client to a thin client with a failed upgrade seems to repair everything; so far I haven't found a problem with tcs manhandled like that. Annoying bug, but I suppose I should be thankful about not having to visit dozens of remote locations.

 

Hope it helps someone. I'm off to lift another HPDM rock. I wonder if there will be bugs!

Occasional Visitor
Pestilent
Posts: 1
Registered: ‎08-13-2014
Message 6 of 6 (973 Views)

Re: HPDM Agent 4.5 Update Error

I resolved my Agent update issue by enabling FTP (Which was disabled with the addition of SMB)

Apparently 4.4 and below doesnt allow anything other than FTP. I had FTP disabled with the latest update which I have set up and re-enabled.

 

I am using HPDM 4.6.

 

I made all of the below changes and am not sure which exactly was the correct thing. It might be worth checkign them as well.

 

From Tools > Repository Management

1. I enabled 'use FTP-like protocol as mainaccess for repositories' as Port 21

2. Changed the Master Repository to the IP Address instead of Hostname

Edit the Master Repository:

3. Made sure the Username was domain\username (I use an AD Account)

4. Reset the password for the account and re-enetred the password (You probably wont need to do this. You'll need to make sure you update it everywhere)

5. confirmed that the Path is ftp://192.168.50.152/HPDM (This is how I have it configured and you probably would too)

 

If you have any Child Repositories then you may need to check them too 

 

I think thats all.

 

You should also try the HPDMPortCheck app in CMD

C:\Program Files (x86)\Hewlett-Packard\HP Device Manager\Console\bin\HPDMPortCheck\HPDMPortCheck.exe

 

I hope this helps someone out there.

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