Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725 (626 Views)
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Occasional Advisor
BplusCPepijn
Posts: 9
Registered: ‎06-19-2013
Message 1 of 10 (693 Views)

HPDM 4.5 sp2 wont update 4.1 agent on GT7725

Hi,

 

we've recently purchased ninety GT7725 Thin Clients, which all came with Agent version 4.1.3665.8423. We've tried updating these through HPDM 4.5 SP2 to an agent version in the neighbourhood of 4.5x. Though the HPDM will claim this was done successfully, the clients will retain their 4.1x agent version.

 

As a consequence we cannot push any images from the HPDM, because the 4.1 agent wont accept these images. 

 

We can image these clients just fine with a USB stick, but it's still a shame we cant use the manager to fix all our clients.... 

 

Any recommendations?

 

 

HP Pro
RobertMayer
Posts: 855
Registered: ‎05-06-2008
Message 2 of 10 (686 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

Did you update HP DM from a prior version?
Do you have different (child) Repositories which need to be synced?
------------------------------
Although I am an HP employee, I am speaking for myself and not for HP

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Occasional Advisor
BplusCPepijn
Posts: 9
Registered: ‎06-19-2013
Message 3 of 10 (685 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

the repository on the FTP and the one in the installation directory have the same stuff in them, as far as I know. 

 

As for versions, weve tried several, but each time we did uninstall the previous versions.

 

One thing I forgot to mention is that it was possible for us to update age 4.1x to 4.4x using HPDM 4.4.3, but our goal is ofc to update 4.1 to 4.5.

HP Pro
RobertMayer
Posts: 855
Registered: ‎05-06-2008
Message 4 of 10 (683 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

Does an Agent update from 4.4.3 to 4.5 work?
------------------------------
Although I am an HP employee, I am speaking for myself and not for HP

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Occasional Advisor
BplusCPepijn
Posts: 9
Registered: ‎06-19-2013
Message 5 of 10 (681 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

pushing an update to a client with Agent Version 4.4.3665.14029 does not work. HPDM will say:

 

2013-06-19 13:46:07 Map repository to: Master Repository
2013-06-19 13:46:07 Successfully sent task to the Device Management Gateway
2013-06-19 13:46:09 Task has been retrieved by the Agent.
2013-06-19 13:46:15 Copy files using repository Master Repository.
2013-06-19 13:46:15 Successfully executed Copyfile task.
2013-06-19 13:46:15 Successfully executed chmod 755 /tmp/replace.
2013-06-19 13:46:15 Successfully executed Command task.
2013-06-19 13:46:15 Successfully executed UpdateAgent task.
2013-06-19 13:46:15 Successfully executed common task.

 

The client retains Agent Version 4.4.3665.14029. We already have different thin clients imaged from USB, they have Agent Version 4.5.3665.16845

 

(by the way thanks for the quick response!)

 

HP Pro
RobertMayer
Posts: 855
Registered: ‎05-06-2008
Message 6 of 10 (679 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

There was a repository issue with HP DM 4.5 Rev. A which sounds exactly like your issue but I guess you installed 4.5 Rev. B when you also got SP-2 updated onto it?

Maybe there is something shown in the Agent logs?
o ThinPro: /writable/etc/hpdmagent/
------------------------------
Although I am an HP employee, I am speaking for myself and not for HP

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Occasional Advisor
BplusCPepijn
Posts: 9
Registered: ‎06-19-2013
Message 7 of 10 (676 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

copy pasting is tricky, so I will paraphrase:

 

agent starts -> try to get basic network information -> failed to get, retrying.. -> succeeded --> ini parser (update.ini)error opening file for read -> ini parser (update.ini) error opening ini -> sendto() error: 101 network is unreachable

 

and yeah, when i check help -> about, the HPDM console says its version 4.5.3610.16970 (cant see any references to rev A or B)

Occasional Advisor
BplusCPepijn
Posts: 9
Registered: ‎06-19-2013
Message 8 of 10 (674 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

[ Edited ]

this may shed some light:

 

http://h30499.www3.hp.com/t5/Workstations-Thin-Clients/HPDM-4-5-Image-Capture-amp-Deploy-ISSUES/td-p...

 

the guy there was saying that the client has to be connected to the interwebs in order to update HPDM agent. Our clients dont seem to be able to connect to the internet unless they are USB-imaged...

 

edit: we connected the agent to the internet, updating will still not work, however

Occasional Visitor
Hans_BplusC
Posts: 1
Registered: ‎06-20-2013
Message 9 of 10 (651 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

Hi,

 

We have installed a clean sp60327_HPDM 4.5.exe and sp61281_HPDM 4.5 SP2.exe as our HPDM.

HPDM and FTP repository are OK and can be connected.

 

Clients are GT7725 with for as far we know standard image:

Device version: TX31012 with the 4.1.3665.8423 agent.

 

Updating the client (via USB) to image  sp50706.exe will give:

Device version: TX33009 with the 4.4.3665.12454 agent.

 

Updating the agent with HPDM will update the 4.4.3665.12454 agent to 4.5.3665.16845

 

We made an image from the manually updated GT7725 to HPDM repository.

 

When distributing image it to a new GT7725 it will give error: 14000052 (update agent)

When update the 4.1 agent with HPDM to 4.5, HPDM tells us it’s OK but agent on client is still 4.1

 

Regards Hans.

Occasional Advisor
BplusCPepijn
Posts: 9
Registered: ‎06-19-2013
Message 10 of 10 (626 Views)

Re: HPDM 4.5 sp2 wont update 4.1 agent on GT7725

no ideas? The problem persists....

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