Re: HPDM 14020602 error (1842 Views)
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Occasional Visitor
Marc208
Posts: 1
Registered: ‎06-22-2010
Message 1 of 3 (1,908 Views)

HPDM 14020602 error

When I am trying to pull an image from a thin client I keep getting this error 14020602 connect error. I am new to Device manager so any input would be much appreciated .

HP Pro
Rong
Posts: 1,447
Registered: ‎10-30-2005
Message 2 of 3 (1,877 Views)

Re: HPDM 14020602 error

What version of DM are you running? Have you try to install/upgrade tot he latest DM 4.2?
Although I am an HP employee, I am speaking for myself and not for HP
HP Pro
RobertMayer
Posts: 855
Registered: ‎05-06-2008
Message 3 of 3 (1,842 Views)

Re: HPDM 14020602 error

What happens on the Thin Client itself?

Have you checked the ftp logs? Maybe there is a connection issue between the ftp server and HP DM.

What happens if you do a ftp connection test in the HP DM Management Console - Options - ftp?

Are the Login Credentials for the ftp correctly set in the HP DM Options?

 

HP DM 4.2 Release: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=vc-838...

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Although I am an HP employee, I am speaking for myself and not for HP

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