Re: HP Device Manager: Unable to Capture Image (648 Views)
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Occasional Contributor
andyjh
Posts: 5
Registered: ‎11-07-2013
Message 1 of 6 (733 Views)

HP Device Manager: Unable to Capture Image

HP Device Manager: Unable to Capture Image from HP Thin Clients Using HPDM Version 4.5 SP3, "ErrorCode: 14031022, Error Detail: Failed to downlaod file"

 

Most other tasks work fine.. I can update the agent without issue its just the capture image im having issues with now.

HP Pro
Andrew_S
Posts: 94
Registered: ‎08-20-2007
Message 2 of 6 (719 Views)

Re: HP Device Manager: Unable to Capture Image

andyjh,

 

Suggest you take a look through the Imaging Troubleshooting whitepaper. WP_HPDM4.5_Troubleshooting_Guide_WES_Imaging.pdf

 

The error described in this manual says

Error Code: 14031022

Error Info

: Failed to download file(s).

Description

: This error code shows when the agent is unable to download the imaging tools.

 

 

 

For WES imaging in V4.5+ you need a File Share repository (in addation to the traditional FTPrepository) set up to write the image to. Both access methods (file Share/FTP) need to point to the same file structure on the Repository server and details including share name and username/password configured in HPDM.

 

I expect there is a share/NTFS permission and/or username/password issue.

 

See the Repository Management witepaper WP_HPDM4.5_Repository_Management.pdf and the User Guide ftp://ftp.hp.com/pub/hpdm/Documentation/UserGuide/4.5/ for instructions on setting up and confirming setup of the File Share repository.

 

Regards

Andrew S.

I work for HP.

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Occasional Contributor
andyjh
Posts: 5
Registered: ‎11-07-2013
Message 3 of 6 (709 Views)

Re: HP Device Manager: Unable to Capture Image

Hi Andrew,

 

I’ve got Filezilla installed as my FTP.

 

The Agent on the client has received the task, then the warning message appears pending a reboot, I can then see on my server that a user attempted to connect via ftp but it then disconnects. 

 

(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> 230 Logged on
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> FEAT
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> 211-Features:
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> MDTM
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> REST STREAM
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> SIZE
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> MLST type*;size*;modify*;
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> MLSD
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> UTF8
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> CLNT
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> MFMT
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> 211 End
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> QUIT
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> 221 Goodbye
(000058)08/11/2013 10:32:06 - administrator (192.168.2.158)> disconnected.

 

My Repository file structure currently looks like this

 

\HPDM\Repository\

Agents

Gateways

Tools

 

Permissions seem fine, not sure what else could be wrong. 

HP Pro
Andrew_S
Posts: 94
Registered: ‎08-20-2007
Message 4 of 6 (693 Views)

Re: HP Device Manager: Unable to Capture Image

[ Edited ]

Andyjh,

For WES capture/deploy in HPDM V4.5+, you need a Windows "SMB" file share as well as a FTP repository.

 

When HP moved from 4 GB flash to 16 GB Flash, the image operating using Linux dd was no longer ok. Image capture is now done by booting Windows PE and using Windows tools to capture the image to an Windows File share.

 

So at the \HPDM\Repository level, create a Windows File share called HPDM mapped to the HPDM directory.

 

On my server "\\Server\HPDM" = "C:\inetpub\ftproot\HPDM". Make sure your service account has Full Control share permissions and Modify NTFS permissions on HPDM and below.

 

In the HPDM Console, from the Tools -> Repository -> Protocol configuration make sure "Use FTP" and "Use Share Folders" is selected.

 

On the Tools -> Repository -> Repository Configuration screen, highlight your Master Repository and click "Edit"

 

On the Repository Editor screen, complete both FTP and Share Folder Protocol Settings. Once complete, click "Test". If the test fails for either FTP or Shared Folder, go back and edit the fields until it works. Make sure your username is <server>\<username> or <Domain>\<username>. A simple username may work for FTP but not Shared Folder.

 

BTW, personal preference, get rid of Fileziller and use IIS/FTP. So much easier to have the Microsoft native product being patched and maintained ANd what I like best is that it allows native AD or Machine user account and password.

 

Regards

Andrew S.

 

 

I work for HP.

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Occasional Contributor
andyjh
Posts: 5
Registered: ‎11-07-2013
Message 5 of 6 (662 Views)

Re: HP Device Manager: Unable to Capture Image

My configuration looks fine.. test repository results are successful, could it be an issue with the firewall? what ports do I need open for it to capture the image? 

HP Pro
Andrew_S
Posts: 94
Registered: ‎08-20-2007
Message 6 of 6 (648 Views)

Re: HP Device Manager: Unable to Capture Image

andyjh,

I have attached a file that can be renamed and run as a CMD file that should configure firewall rules correctly if this is the issue.

 

REgards

Andrew S.

I work for HP.

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