Re: HP Device Manager 4.5 template sequence status transferring (1925 Views)
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Visitor
acdcs-ck
Posts: 4
Registered: ‎01-03-2013
Message 1 of 8 (1,984 Views)

HP Device Manager 4.5 template sequence status transferring

When I try to make new templates in HPDM 4.5, any template I create is greyed out and status reads "Transferring" indefinately. I've uninstalled and reinstalled the application twice now, and the same thing keeps happening. I double-click _Template Sequence, add a premade _Set password to it and hit Save as.

 

Any idea what could be causing this?

Valued Contributor
DeanC911
Posts: 110
Registered: ‎05-15-2012
Message 2 of 8 (1,961 Views)

Re: HP Device Manager 4.5 template sequence status transferring

Did you recently upgrade from a previous version? Are you attempting to use a template created in the previous version in your template sequence? There is a whitepaper on template migration available on ftp://ftp.hp.com/pub/hpdm/Documentation/ that can assist. Please let us know here if this helps you to resolve or if you need further assistance.

I am a HP employee however, the views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP.
Occasional Advisor
J van der Linden
Posts: 14
Registered: ‎05-29-2006
Message 3 of 8 (1,925 Views)

Re: HP Device Manager 4.5 template sequence status transferring

I've done a fresh install, so no old templates, and any sequence I make stays in the transferring state as well.

Visitor
acdcs-ck
Posts: 4
Registered: ‎01-03-2013
Message 4 of 8 (1,880 Views)

Re: HP Device Manager 4.5 template sequence status transferring

Same here. Clean install, just trying to use included templates.

 

I'm forced to use HPDM 4.4 for the time being, and if future updates are anything like 4.5, I can't imagine updating any time soon. Really disappointed in this product.

HP Pro
Andrew_S
Posts: 94
Registered: ‎08-20-2007
Message 5 of 8 (1,869 Views)

Re: HP Device Manager 4.5 template sequence status transferring

Hi Guys,

Looks to me to be a UAC issue. I have managed to replicate the issue but creating an account, making it a member of the local Administrators group and running the HPDM console. Straight away I see the issue.

 

If I run the Console with "Run as Administrator" by right clicking on the HPDM Console Icon, all is good.

 

Please test and your environment and report back.

 

Currently I know of no way to remove the "Transferring" jobs. If I find one, I will report back.

 

Regards

 

I work for HP.

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ETL
Occasional Visitor
ETL
Posts: 2
Registered: ‎02-28-2013
Message 6 of 8 (1,735 Views)

Re: HP Device Manager 4.5 template sequence status transferring

I get the same thing - if I run as Administrator it works.

 

Don't know why that is but would be good to have this fixed!

ETL
Occasional Visitor
ETL
Posts: 2
Registered: ‎02-28-2013
Message 7 of 8 (1,733 Views)

Re: HP Device Manager 4.5 template sequence status transferring

Anyone found a way to get rid of those stuck template sequences?

HP Pro
Andrew_S
Posts: 94
Registered: ‎08-20-2007
Message 8 of 8 (1,728 Views)

Re: HP Device Manager 4.5 template sequence status transferring

Hi.

First step is to upgrade to V4.5 SP1 which has been released. This allows you to delete jobs like this. V4.5 did not present an options to delete jobs.

 

Second step. Launch the console by right click and "Run as Administrator". I am sure there is work underway to fix this but for the time being, run as Administrator.

 

Regards

Andrew S.

 

I work for HP.

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