Connection to gateway fails (186 Views)
Reply
Occasional Advisor
J van der Linden
Posts: 14
Registered: ‎05-29-2006
Message 1 of 2 (186 Views)

Connection to gateway fails

Hi,

 

Our thin clients don't want to connect to the HPDM Gateway. In the local discovery.log the following entries are visible.

 

2013-03-21 08:43:27 INFO  ----------  Locate gateway start  ----------
2013-03-21 08:43:27 INFO  Attempting to locate the Current gateway.
2013-03-21 08:43:27 INFO  The Current gateway is set to [a.b.c.d.].
2013-03-21 08:43:31 INFO  Failed to contact the Current gateway [a.b.c.d.]. Attempt 1 of 3.
2013-03-21 08:43:39 INFO  Failed to contact the Current gateway [a.b.c.d.]. Attempt 2 of 3.
2013-03-21 08:43:46 INFO  Failed to contact the Current gateway [a.b.c.d.]. Attempt 3 of 3.
2013-03-21 08:43:49 INFO  Failed to contact the Current gateway [a.b.c.d.].
2013-03-21 08:43:49 INFO  Attempting to locate the Backup gateway.
2013-03-21 08:43:49 INFO  The Backup gateway is not set.
2013-03-21 08:43:49 INFO  Attempting to locate the DHCP tag 202 gateway.
2013-03-21 08:43:49 INFO  The DHCP tag 202 gateway is set to [a.b.c.d.].
2013-03-21 08:43:53 INFO  Failed to contact the DHCP tag 202 gateway [a.b.c.d.]. Attempt 1 of 3.
2013-03-21 08:44:01 INFO  Failed to contact the DHCP tag 202 gateway [a.b.c.d.]. Attempt 2 of 3.
2013-03-21 08:44:08 INFO  Failed to contact the DHCP tag 202 gateway [a.b.c.d.]. Attempt 3 of 3.
2013-03-21 08:44:11 INFO  Failed to contact the DHCP tag 202 gateway [a.b.c.d.].
2013-03-21 08:44:11 INFO  Attempting to locate the DNS gateway.
2013-03-21 08:44:11 INFO  The DNS gateway is set to [a.b.c.d.].
2013-03-21 08:44:16 INFO  Failed to contact the DNS gateway [a.b.c.d.]. Attempt 1 of 3.
2013-03-21 08:44:23 INFO  Failed to contact the DNS gateway [a.b.c.d.]. Attempt 2 of 3.
2013-03-21 08:44:30 INFO  Failed to contact the DNS gateway [a.b.c.d.]. Attempt 3 of 3.
2013-03-21 08:44:33 INFO  Failed to contact the DNS gateway [a.b.c.d.].
2013-03-21 08:44:33 INFO  Attempting to locate the gateway via broadcast.
2013-03-21 08:44:38 INFO  Failed to Locate gateway.
2013-03-21 08:44:38 INFO  ----------  Locate gateway end    ----------

The a.b.c.d. address is correct, and all ports are opened so it's not a firewall issue. On the gateway itself I don't see any log entries. Every day more and more clients just won't connect to the gateway anymore. Any idea what could be causing this?

Valued Contributor
DeanC911
Posts: 110
Registered: ‎05-15-2012
Message 2 of 2 (163 Views)

Re: Connection to gateway fails

To test connectivity, you can you the TeemTalk terminal emulation software on the thin client to attempt to connect to the gateway IP on ports 40000 and 40003 (check both). You will not see anything in the emulation workspace but if you get a green light on the connection (any no failure messages), then network OK.

 

If you cannot connect, then something is block the connection (firewall), or there is not route to the gateway. I've attached a cmd script that can open the ports needed for HPDM. It was written for using IIS ftp for repository but can be modified if needed.

 

If the TeemTalk connect succedes, then further trouble shooting is needed and I would recommend calling HP for support.

I am a HP employee however, the views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.