08-20-2012 12:41 PM
I'm a newbie to the "Thin Client" world and am using an HP5570e Thin Client (WES7 Imaged) in conjunction with HP Device Manager 4.4.3610.13987. I'm able to clone and send images etc. to my fleet but noticed that once these devices communicate with HPDM, most of the admin settings longer appear when logging in locally with the administrator account.
An example of this is that I’m trying to access the NIC properties to change from DHCP to static and unable to access the "Change Adapter Settings” and unsure if this is by design since HPDM is meant to take over managing these devices or if I’m doing something wrong? Most of the control panel options are also missing or hidden and can't seem to figure out why this is happening.
08-20-2012 01:35 PM
It sounds like your thin client is logging into the locked-down User account (which is the default behavior). You'll want to log in as Administrator to have full control over the device locally.
Be sure to check out the quick reference guide at http://bizsupport2.austin.hp.com/bc/docs/support/S
08-20-2012 03:32 PM
Did you upgrade from a previous version of HPDM? If so, then did you synchronize the "Tools", "BIOS", and "Agent" files from the server repository to the ftp repository? This is not done automatically (yet), during the upgrade. It seems you have the latest version v4.4.3 (Console\server version 4.4.3610.13987). Check the agent version on the thin client and the image being deployed. This should be 4.4.3660.14029 to align with the current server\console version. Imaging was enhance with this version to support file based imaging as well. Image preservation settings were also enhanced with this version. From the release notes...
Enhances the settings migration when imaging Microsoft Windows Embedded Standard thin clients.
For WES7, WES7E, and WES7P thin clients, the following settings and connections will be saved when capturing an image. These settings and connections will then be migrated when deploying the image to other devices.
- Auto Logon setting
- IE Homepage setting
- Local User Accounts, include Administrator account, default user account, and other accounts
- User locale
- Input locale
- UI Language Locale
- Time Zone
- Region Format
- Keyboard layout
- Notification Area setting
- Task Bar setting
- DesktopWallpaper setting
- Citrix ICA
For WES09, all settings and connections will be saved when capturing an image except hostname, network setting, domain setting and Writer Filter status. These settings and connections will then be migrated when deploying the image to other devices.
I hope this helps.
08-21-2012 05:40 AM
08-21-2012 06:40 AM
09-14-2012 05:34 AM
Thanks for those who responded as this issue seems to have been resolved. I simply took a new image from a thin client again and all seems good. Don't know what happened exactly but looks like I'm good to go now.