Re: to Cheryl G. (678 Views)
Honored Contributor
Rich S
Posts: 11,869
Registered: ‎07-03-2005
Message 26 of 85 (678 Views)

Re: to Cheryl G.

Here is your Intel G965 driver for your PC:


http://downloadfinder.intel.com/scripts-df-external/Detail_Desc.aspx?agr=N&ProductID=2101&DwnldID=12...〈=eng


I got it fromn this page:

http://www.intel.com/support/chipsets/sb/cs-015001.htm

It will update your PC's SATA.

Also here is your MOB specs:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00783637&lc=en&cc=us&dlc=en&product=3245034&jum...


I would get the hard drive up and running then worry about sound.

When you are ready, here is the sound driver:

http://www.majorgeeks.com/download4902.html


or

http://drivers.softpedia.com/get/SOUND-CARD/REALTEK/



Rich


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Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 27 of 85 (678 Views)

Re: to Cheryl G.

Cheryl
I hope using the drivers I (or others) posted above have gotten most of the components working on your machine.Be sure to install UAA before trying to install any of the Realtek audio drivers.
"If this were my machine" I would order Recovery Disks and get my system back in original order and forget the raid that your brother is under the assumption he needs for online gaming.
I am surprised that no one here or the gaming sites has mentioned the fact that the onboard video is his biggest bottleneck in performance,not lack of raid.Your machine has a PCI-Express slot in which any hardcore gamer would immediately install a real video card.
Try posting over in the home Pavilion specific forum for suggestions for gaming performance.I bet the first thing mentioned will be a video card_not raid.

http://forums1.itrc.hp.com/service/forums/bizsupport/categoryhome.do?categoryId=405

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Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 28 of 85 (678 Views)

Re: to Cheryl G.

C.K....I don't normally come over to this side of the forum and butt in like this, but I would follow Cheryl G's (last) suggestion. I do alot of gaming, and running pretty intense graphic needy simulation apps, and like Cheryl said above, your best bet for a BIG performance increase, would be a good high perf, video card ! I run multiple hard drives in Raid 0 array + 1, and the performance increase, is small for gaming, and not worth all this trouble. Get a good add-in PCI-Express video card, and be done with this.
Honored Contributor
Rich S
Posts: 11,869
Registered: ‎07-03-2005
Message 29 of 85 (678 Views)

Re: to Cheryl G.

Like I have all ready mentioned (and I agree with John and Cheryl) that the PCI-e card would be the better route over ANY raid system.

BTW, here is the driver Cheryl was talking about (UAA) :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=ob-392...


These drivers should get your PC back on its feet (so to speak).

see also:

http://www.geeks.com/techtips/2006/techtips-24sept06.htm

PCI-e cards:

http://tinyurl.com/tmmal


Rich


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Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 30 of 85 (678 Views)

Re: to Cheryl G.

I must be blind Rich, I didn't see any previous mention of yours, regarding a new video card.
Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 31 of 85 (678 Views)

Re: to Cheryl G.

Neither do I.And thanks John for adding your expert gaming/video expertise here.
I think Cheryl K. is fighting a major battle for minor gains and overlooking the obvious upgrade needed.
All the suggestions of raid controllers,etc are,imo,only more frustrating to a user with a wrecked pc.
Lets take the simplest route possible to help get the pc up and running with the original hardware working,then address what options she may have to replace the bundled software she lost and needs.
Once she has the tensions of a brand new machine disaster solved,then we can guide in whatever direction she wants to go next.
Good Luck,Cheryl!
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Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 32 of 85 (678 Views)

Re: to Cheryl G.

Agreed !
Honored Contributor
Rich S
Posts: 11,869
Registered: ‎07-03-2005
Message 33 of 85 (678 Views)

Re: to Cheryl G.

Sorry guys, that is what I get for doing 3 things at once...

(are you 2 a team, nmarried or what?)

Let me reword what I was thinking then...

The PCI-e card is one of many mods you can do to get better performance.

You are on the right track with SATA for your hard drive... having at least 1 gb of fast RAM and keeping your drivers up to date are just a few more ways...

see also :

http://randysweb.com/article-archives/hardware/57256.php


Rich


Frequent Advisor
cheryl kimber
Posts: 43
Registered: ‎11-21-2006
Message 34 of 85 (678 Views)

Re: to Cheryl G.

Again i feel like this is a bigger problem than I am able to workout, Dear Cheryl G. and everyone here that has been trying so hard to help me get it back up and atleast running, but the chipset drivers have'nt changed the poor graphics even after going into display properties and making certain that the few options were set to make the most of what there is, and without the chipset drivers why even try to install anything else. I went to HP's order parts site and there are no recovery disc for this model yet, I called HP and was told basically the same thing. Why on Earth would a big company not include the recovery disc, it's making me $ick

Cheryl K.

PS. I'm taking Your advice guys and forget RAID, I'll go with a performance vid card
Honored Contributor
Rich S
Posts: 11,869
Registered: ‎07-03-2005
Message 35 of 85 (678 Views)

Re: to Cheryl G.

Hi Cheryl,

The drivers I (we) gave you are the SATA (hard drive) and the sound card. They are you biggest tools to get you back into running again. Upgrades are after the computer is back up.


Hard drive driver:

http://downloadfinder.intel.com/scripts-df-external/Detail_Desc.aspx?agr=N&ProductI
D=2101&DwnldID=12093&strOSs=88&OSFullName=Windows*%20XP%20Media%
20Center%20Edition〈=eng


UAA driver :


http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=e
n&cc=us&swItem=ob-39252-1&jumpid=reg_R1002_USEN


sound driver:
http://www.majorgeeks.com/download4902.html


or

http://drivers.softpedia.com/get/SOUND-CARD/REALTEK/



These are the basic drivers to use to get your PC up to speed again.

Upgrades can be done down the road.


Rich


Say thanks with HP POINTS
Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 36 of 85 (678 Views)

Re: to Cheryl G.

Cheryl K, I just checked at HP parts, and the recovery disc is listed, check for yourself below. Just follow the promps. You can either enter your model number, or the recovery disc part number is #5092 - 4697, $12.00 dollars. FYI for the future= HP as well as most other makers now, give you a utility, that will allow you to make your own recovery discs, from the hidden partition, for only the cost of the disc's, works very well.

http://partsurfer.hp.com/cgi-bin/spi/main

Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 37 of 85 (678 Views)

Re: to Cheryl G.

Rich, HaHaa No...But Cheryl G, would be a heck of a find, for any guy smart enough, to know it !
Frequent Advisor
cheryl kimber
Posts: 43
Registered: ‎11-21-2006
Message 38 of 85 (678 Views)

Re: to Cheryl G.

5092-4697 12.08 Super recovery CD - (64NAemMPA3S1) base image (English)




HP Parts Store
Buy Genuine HP computer parts, printer parts and Compaq parts, direct from the HP Parts Store.
HP Parts Store
Shopping cart

The following part(s) you entered were not found or not orderable:
5092-4697 (Part Not Orderable)

There are no items in your shopping cart.

Click on the "search for a part" button to search for parts to add to your Shopping Cart.
Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 39 of 85 (678 Views)

Re: to Cheryl G.

Cheryl,try Number 5 here for graphics problems:
http://tinyurl.com/y2wpln

JY,why,thanks for the compliment!:)

Rich,a team..maybe,we have worked together on many problems with success here at the forums,our own and others.I always look to John for any video advice I need.
Married..we would be bankrupt within a year with our love of pricey tech gadgets!:))
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Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 40 of 85 (678 Views)

Re: to Cheryl G.

Odd that Recovery Disks aren't available for a new model.
I would call HP at 1-800-474-6836 and tell them since disks are not available that you need warranty service to repair it.They will send a pre-paid box to pick it up.Turn around is normally quite fast,I believe in most cases they just send a new one on receipt of the defective pc.Be sure to remove your added hdd if you send it in.
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Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 41 of 85 (678 Views)

Re: to Cheryl G.

I just realized that I directed you to download the zip file for graphics.With it you most likely will need to unzip it and from Device Manager,open the display adapter and choose to update,directing it to the folder where you unzipped the file.But,then you may get lucky and it will have a setup.exe.
If you have trouble with that one,go back and get Number 4,it is an exe file.
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Honored Contributor
John Y
Posts: 8,773
Registered: ‎04-06-2003
Message 42 of 85 (678 Views)

Re: to Cheryl G.

Cheryl K, I'm absolutely dumbfounded, they don't list the disc's at all usually, when there not available for purchase ? Either there having website trouble (big surprise), or there temp out of them, I'll check it again in a few days ok, sorry about that. But with our help (mainly Cheryl's), you'll be back up in no time. So keep the faith, and your patience,...we'll stick with ya, until it's good to go again !

On a side note, many other models have/use the same (those models listed when you just enter the part number at HP PartsSurfer) disc's, so we can always ask another owner, for a copy, when we see one of those models in trouble here.
Frequent Advisor
cheryl kimber
Posts: 43
Registered: ‎11-21-2006
Message 43 of 85 (678 Views)

Re: to Cheryl G.

Cheryl G., the UAA installation went fairly well but the Realtek High Definition Audio Driver failed with this saying - setup program cann't findmatch Realtek HD Audio inf file. Also under device manager i have these 1. ? Ethernet Controller
2. ? PCI Simple Communications Controller
3. ? Unknown device

the chipset & video drivers went very well, I really do thank you all so much for this !

Cheryl
Honored Contributor
Rich S
Posts: 11,869
Registered: ‎07-03-2005
Message 44 of 85 (678 Views)

Re: to Cheryl G.

If you loaded the Intel drivers and still see the missing files in the Device Manager, I would strongly suggest getting another disk from HP.



see:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07119&lc=en&cc=us&dlc=en&product=3245028&rule...〈=en


These are the only drivers for your sound... one link coming from Realtek taiwan.

http://www.filecluster.com/tools-and-drivers/realtek-high-definition-audio/

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...


Try this:

Intel Quick Resume Technology Driver version 1.5.2.3 WHQL

and

Intel Viiv Software version 1.5.2.3


from:

http://www.helpdrivers.com/ingles/news/news.asp



Rich
Respected Contributor
Mike Vaughn
Posts: 142
Registered: ‎10-29-2004
Message 45 of 85 (678 Views)

Re: to Cheryl G.

I just read the whole thread. I'd send this back to HP
Frequent Advisor
cheryl kimber
Posts: 43
Registered: ‎11-21-2006
Message 46 of 85 (678 Views)

Re: to Cheryl G.

There's sound now:), again I thank you guys for all ur doing here !! If I can find drivers for Ethernet Controller, PCI Simple Comunications Controller, and that Unknown Device, then I'd have the part pretty much done. Thanks !

Cheryl K.
Honored Contributor
Rich S
Posts: 11,869
Registered: ‎07-03-2005
Message 47 of 85 (678 Views)

Re: to Cheryl G.

Glad to hear your sounds is working again.

To find the other drivers, you would need to know what model of Ethernet card you have.

If you dowwnlaod Belarc Advisor it will tell you what your Ethernet Controller name is along with the other hardware.

its free:

http://www.download.com/Belarc-Advisor/3000-2094_4-10007277.html

Only then could we set out for the rest of your drivers. I know it seems like a lot of work, but this is what IT people do for a job.... :)

I'm basing all this on another post you have that your PC is model Pavilion a1640n.

Verify this first.

Your homepage :

http://h10025.www1.hp.com/ewfrf/wc/prodinfoCategory?lc=en&cc=us&dlc=en&product=3245028〈=en


Rich

say thanks with HP POINTS
Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 48 of 85 (678 Views)

Re: to Cheryl G.

The ethernet is onboard,Intel 82562V.The chipset software should have resolved that and pci errors.I'm wondering if the unknown might be the Card Reader,have to look at that later.Maybe Belarc will id it.

Try installing this to see if it works to resolve ethernet and pci error.

http://downloadcenter.intel.com/scripts-df-external/Detail_Desc.aspx?DwnldID=11454
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Frequent Advisor
cheryl kimber
Posts: 43
Registered: ‎11-21-2006
Message 49 of 85 (678 Views)

Re: to Cheryl G.

Hi Cheryl and Rich, i am so'ooo very thankful for you both for so much..thanks again!! :) well I guess to start.. i tried that last link to download (http://downloadcenter.intel.com/scripts-df-external/Detail_Desc.aspx?DwnldID=11454) but it did'nt resolve that problem, ...i'm sorry Cheryl because I feel this must be getting on everyone's nerves. I am going to download Belarc Advisor this evening and see what that tells me, I will post the findings here soon I hope

And yes Rich, that is the model of my machine, if I can just get these drivers that are needed, I will check back every day or so and see if the recovery disc are there for purchasing. Thanks so much everyone !!! You all are terrific people ! I hope you know that. :)
Cheryl
Acclaimed Contributor
Cheryl G.
Posts: 18,459
Registered: ‎10-15-2003
Message 50 of 85 (678 Views)

Re: to Cheryl G.

Sorry that one didn't straighten it out either.Hopefully the Recovery Disks will be available soon!
I would also call HP again and inquire about them and when they might be available.Since your machine is under warranty you should receive them free.Tell them you didn't realize you had software on the hdd to create a set before it crashed and now have no way to make them.
Good luck and thanks for the kind words.We actually enjoy helping,especially when the user is such a trooper through it all.
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