08-28-2006 10:13 AM
Solved! Go to Solution.
08-28-2006 11:12 AM
There would not be any issues with a printer that can cause problems with your windows XP. But please do let me know if the drivers that are being installed for the printer is compatible with XP. Also u need to give some more info regarding the exact problems u r facing with the computer so that we can come up with an acccurate diagnosis.
08-29-2006 05:53 PM
When you son reinstalls Win XP he must get ALL the critical updates as a 'fix' for this problem came out shortly afterwards.
When you re-install all your previous Windows updates need to be reinstalled, particularly if you have Win XP with no service packs on it or even Service pack 1. The latest Win XP Operating system installation disks have Service pack 2.
An update disk for critical updates is available from Microsoft for the asking. Another way to get all the updates quickly, rather than wait for them to be downloaded bit by bit, is to visit the Microsoft update site. You will find the link to it in START > PROGRAMS > WINDOWS UPDATE. Your windows software licence will need to be validated before it will let you download the updates.
08-29-2006 07:36 PM
I understand that nuisances with "all in one" stuff is not that uncommon. I'd therefore suggest that Win XP and SP2 + all recent updates be installed without that peripheral connected.
Once done, see whether or not you can find a better driver and install it manually. Seems that installing the driver first can troubleshoot most problem. Finally install the control panel software and connect the printer/scanner.
08-30-2006 12:54 PM