SBW on Windows 8 64-bit doesn't work (7439 Views)
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Occasional Contributor
B0ris
Posts: 3
Registered: ‎12-10-2013
Message 1 of 30 (7,439 Views)

SBW on Windows 8 64-bit doesn't work

I'm using Windows 8.1 Enterprise 64-bit, but i cannot get Sales Builder for Windows (SBW) to work.

After starting SBW-Configurator i get error:

 

Creating an instance of the COM component with CLSD .......... from the IClassFactory failed due to error 80080005

and

Run-time error QueryLong 'FeatureSet' error

 

Any suggestion ?

Occasional Visitor
D_KE
Posts: 1
Registered: ‎12-13-2013
Message 2 of 30 (7,415 Views)

Re: SBW on Windows 8 64-bit doesn't work

I'm having the same exact problem.

 

Worked perfectly with Windows 8 x64.

Occasional Contributor
B0ris
Posts: 3
Registered: ‎12-10-2013
Message 3 of 30 (7,410 Views)

Re: SBW on Windows 8 64-bit doesn't work

Here is a solution:

 

Click Run…, type regedit to open Registry Editor on your local. Go to following key:

HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\# . (# means all processor)

 

Double click “FeatureSet”

Please delete four group “0”

Restart SBW and logon.

 

 

Visitor
Peter_Andr
Posts: 4
Registered: ‎12-15-2013
Message 4 of 30 (7,393 Views)

Re: SBW on Windows 8 64-bit doesn't work

[ Edited ]

the solution, described in the previous post, works! but only till next reboot...

After the reboot the "FeatureSet" parametres return to their "incorrect state"...

Advisor
newbiee
Posts: 17
Registered: ‎08-22-2013
Message 5 of 30 (7,389 Views)

Re: SBW on Windows 8 64-bit doesn't work

peter save the registry state makes it faster on reboot if you just load it then clicking and reseting it do it in file!

Occasional Visitor
FabioMendonca
Posts: 1
Registered: ‎12-18-2013
Message 6 of 30 (7,342 Views)

Re: SBW on Windows 8 64-bit doesn't work

Hi,

On my registry it shows 4 lines (0,1,2,3) each with "Feature Set".

Must i change the "0" on all 4 entries ?

 

on the feature Set i must delete de first four 0's ? only ?

sbw.PNG

 

 

Occasional Visitor
kwyong
Posts: 1
Registered: ‎12-30-2013
Message 7 of 30 (7,255 Views)

Re: SBW on Windows 8 64-bit doesn't work

Yes, it is working fine for my SBW installed on Windows 8.1 after deleting the registry, but the problem happens again whenever I restart my PC

 

Export the registry setting and put in the desktop for the time being, and hopefully this will be resolved soon. 

Occasional Visitor
AnhNT24
Posts: 1
Registered: ‎12-30-2013
Message 8 of 30 (7,246 Views)

Re: SBW on Windows 8 64-bit doesn't work

I can't delete four group "0"

Visitor
Peter_Andr
Posts: 4
Registered: ‎12-15-2013
Message 9 of 30 (7,178 Views)

Re: SBW on Windows 8 64-bit doesn't work

[ Edited ]

Hello, everyone!

I would like to know if HP is going to make any progress on this case?

It's really annoying to change the registry or import a part of the registry every day...

Thanks in advance!

Occasional Visitor
Basol
Posts: 2
Registered: ‎11-06-2013
Message 10 of 30 (7,170 Views)

Re: SBW on Windows 8 64-bit doesn't work

Hi,

 

I just found the solution.

 

Like B0ris said:

 

Click Run…, type regedit to open Registry Editor on your local. Go to following key:

HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\# . (# means all processor)

 

Remember to save your register before any manipulation !!!

 

In the "Data" column there is a message saying "invalid DWORD (32-bit) value"

 

Double click on “FeatureSet” (or right click, edit the binary value)

 

 

Edit the value and write

0000 FF 3F 8F A0 (don't care the value after)

Click Apply

 

The "Data" Column is now valid with a value

 

Double click on “FeatureSet” (or right click, Modify...)

Enter this value : 0xa08f3fff

Apply

 

Make the same manipulation on each processor (folder) 0, 1

 

Run Sales Builder

Occasional Visitor
angelcruzpr
Posts: 2
Registered: ‎01-06-2014
Message 11 of 30 (7,144 Views)

Re: SBW on Windows 8 64-bit doesn't work

This last worked 100%  ... Thanks!

Visitor
Peter_Andr
Posts: 4
Registered: ‎12-15-2013
Message 12 of 30 (7,140 Views)

Re: SBW on Windows 8 64-bit doesn't work

Yet no good...

It keeps rewriting old values after each restart of the system...

Occasional Visitor
Basol
Posts: 2
Registered: ‎11-06-2013
Message 13 of 30 (7,125 Views)

Re: SBW on Windows 8 64-bit doesn't work

[ Edited ]

Yes, after a restart the key come back to default....:-/

 

One solution until the next update of SBW : 

Clic on it

File / Export

 

After each restart clic on the file to restore the good key

 

With these files, maybe, we could create a batch file to apply them at the start of windows ?

Visitor
Peter_Andr
Posts: 4
Registered: ‎12-15-2013
Message 14 of 30 (7,073 Views)

Re: SBW on Windows 8 64-bit doesn't work

Yes, I'm doing exactly the same thing...

Though I suppose that it's not an appropriate way launch an enterprise application... :)

Occasional Visitor
MirceaBugan
Posts: 1
Registered: ‎02-05-2014
Message 15 of 30 (6,750 Views)

Re: SBW on Windows 8 64-bit doesn't work

Hello,

 

I had the same problem on Windows 8.1. The reg fix solved the problem

 

This is how to save just part of the registry:

 

No need to save all the registry, just the CentralProcessor folder. If you install some application and then you revert the registry you'll be missing it's settings ;)

 

Now you can easily save the reg file next to your SBW and run it first.

 

What else I tried, but without luck:

Got error 429. I suspect this error was caused by installing .Net Framework 3.5 after SBW.

- I removed SBW, restarted and ran the installer in Windows 7 compatibility.

- After the installation I set the updater to Win 7 compatibility. I ran the update.

- I set the Configurator and Quoter to Win 7 compatibility and run as Administrator.

Established Member
Sthakur
Posts: 4
Registered: ‎09-07-2011
Message 16 of 30 (6,402 Views)

Re: SBW on Windows 8 64-bit doesn't work

I am getting this error for SBW on Windows 8

 

Date and Time:         23-02-2014 13:12:50
Machine Name:          SANDEEPT
IP Address:            fe80::9cc4:aa01:3590:ed8b%4
Current User:          SANDEEPT\Sandeep

Application Domain:    WatLogon.exe
(Inner Exception)
Exception Source:      mscorlib
Exception Type:        System.Security.SecurityException
Exception Message:     Requested registry access is not allowed.
Exception Stack Trace:    at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)
   at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
   at com.hp.watson.common.Utility.RegUtility.OpenLocalMachineSubKey(String subKey)
   at com.hp.watson.common.Controller.CodeListManager.init()
   at com.hp.watson.common.Controller.CodeListManager..cctor()

(Outer Exception)
Exception Source:      WatsonCommon
Exception Type:        System.TypeInitializationException
Exception Message:     The type initializer for 'com.hp.watson.common.Controller.CodeListManager' threw an exception.
Exception Stack Trace:    at com.hp.watson.common.Controller.CodeListManager.FindDefault(String preference, String country)
   at com.hp.com.login.View.Login.ldQuoterRegValues()
   at com.hp.com.login.View.Login..ctor(String strCommand)
   at com.hp.com.login.View.Login.Main(String[] args)

Regards
Sandeep Thakur
Advisor
CraigV
Posts: 27
Registered: ‎07-25-2006
Message 17 of 30 (6,375 Views)

Re: SBW on Windows 8 64-bit doesn't work

...Awesome, this has worked for me! Thanks very much!

Spoiler
 
Regular Visitor
LuisFernandes
Posts: 1
Registered: ‎03-06-2014
Message 18 of 30 (6,209 Views)

Re: SBW on Windows 8 64-bit doesn't work

Hi guys,

 

I was having trouble with the "System Security" Exceptions in Windows 8 Pro.

 

What I did was to go to the SBW icons tipically in C:\Trilogy\Lib selected each of the needed icons, right-click -> Properties, "Compatibility" tab and selected "Run as Administrator", then Apply, this worked fine for me.

 

Occasional Visitor
MatthewTrans
Posts: 1
Registered: ‎03-07-2014
Message 19 of 30 (6,181 Views)

Re: SBW on Windows 8 64-bit doesn't work

This worked for me too on windows 8.1 64 bit, thank god because i was using it on a virtual machine

Advisor
CraigV
Posts: 27
Registered: ‎07-25-2006
Message 20 of 30 (6,099 Views)

Re: SBW on Windows 8 64-bit doesn't work

Guys,

 

Thanks for this...it worked getting SBW working on Windows 8.1. At least it opens up and allows me to configure the hardware now.

However, I cannot export to a quote at all or save the solution (Error: save quote failed!).

When I try open the Quoter application through WatLogon, I get the following:

 

Registry sub key is not set.

 

From there I click OK but nothing happens. Anyone got ALL of SBW to work properly?

 

Thanks,


Craig

 

Occasional Visitor
philpek
Posts: 1
Registered: ‎03-17-2014
Message 21 of 30 (5,970 Views)

Re: SBW on Windows 8 64-bit doesn't work

For HP Employee:

 

- remove JAVA from IDA (Application Self-Service Manager)

- Install JAVA from Oracle web site

- re-install SBW

 

And now, it works fine

Philippe

Occasional Visitor
Compsi_Saqib
Posts: 1
Registered: ‎03-31-2014
Message 22 of 30 (5,580 Views)

Re: SBW on Windows 8 64-bit doesn't work

 

This is the best way to make SBW work......

 

Uninstall SBW, First, Remove Java Update and Install it from Oracle Site.

 

Now install SBW again ...................It is working fine.

 

 

 

Thanks        Philpek

Occasional Visitor
NZKarl
Posts: 2
Registered: ‎04-07-2014
Message 23 of 30 (5,406 Views)

Re: SBW on Windows 8 64-bit doesn't work

This really had me hopeful, I rin 8.1 64bit and followed your instructions, still have the same FeatrueSet Error
Occasional Visitor
NZKarl
Posts: 2
Registered: ‎04-07-2014
Message 24 of 30 (5,402 Views)

Re: SBW on Windows 8 64-bit doesn't work

Hi, it seems here that you do 2 changes to the same value "FeatureSet" why do you need to edit it twice?
Occasional Visitor
Rick Wood_2
Posts: 4
Registered: ‎10-05-2005
Message 25 of 30 (5,217 Views)

Re: SBW on Windows 8 64-bit doesn't work

This may or may not be an option for you but HP is not supporting 8.1 for SBW. What I did to resolve all of this was to downgrade my PC I use SBW on to 8.0. Once I did this, I got everything working as all the registry edits did not fix my problem on 8.1

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