Re: Problem with HP 620 Webcam driver under Windows 8.1 Pro (1238 Views)
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Occasional Visitor
achraf52
Posts: 1
Registered: ‎10-25-2013
Message 1 of 2 (1,342 Views)

Problem with HP 620 Webcam driver under Windows 8.1 Pro

My HP Chicony 2 MP Laptop Webcam does not work on Windows 8.1 Pro, so what should I do ?

My notebook is an HP 620 one, product number WK438EA#B1S as defined in the HP Support Assistant utility.

The Webcam was working under Windows 7 Professional and Windows 8 Pro, once I upgraded to Windows 8.1 Pro, it stopped working, the White LED lights up but I get a blank image, so what should I do ?

Advisor
newbiee
Posts: 17
Registered: ‎08-22-2013
Message 2 of 2 (1,238 Views)

Re: Problem with HP 620 Webcam driver under Windows 8.1 Pro

Well if this problem relates to windows 8.1 i reccomend trying to install the driver using compatability mode or go to the driver manager, it should have a yellow >/!\, and chose update driver there you should try win update or auto install it but if that don't work manually choose the location of it if the driver is a .EXE or .MSI you may need to extract that first then choose that extracted location it might work or downgrade it to win 8 it seems driver manufactures didn't have the time to update the drivers for a fully compatible driver for win 8.1 my laptop probook 4540s video driver isn't working completely either!

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