Webcam disappeared on 2540p when Windows7 64-bits (1245 Views)
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Occasional Contributor
Liam Liu
Posts: 2
Registered: ‎10-18-2010
Message 1 of 7 (1,245 Views)

Webcam disappeared on 2540p when Windows7 64-bits

Dear Sir,

I have a brand new 2540p and install a 64-bits Windows7. Then I found I can't install both 2 HP Universal Webcam Drivers downloaded on HP.COM. They both told me

"Camera device does not exist. Please enable the device before installation".

And the truth is I didn't see any yellow in Device Manager. Seems every driver is installed.

I downloaded the SP47047 from HP.COM which described it is for 64-bits windows7. And nothing happened after I ran it. Following is the hpqRun.log content:
10/18/2010 15:29:26.699 HPQRun Starts, Command Line:"C:\SwSetup\SP47047\hpqRun.exe"
10/18/2010 15:29:26.699 Found USB_ID section in INI file
10/18/2010 15:29:26.746 Failed to find key ID: error code = 1011
10/18/2010 15:29:26.746 HPQRun Ends, Return Code: 1011

Then I ran the setup.exe in both .\Bison & .\Chicony. They told me I don't have the camera.

Can you kindly help me how to enable my WebCam? I also can't find anything in BIOS to enable it. Or if there is a secret button for me to turn on my Webcam?


Thank you so much for you kindly support!!

Liam

Occasional Visitor
sc72
Posts: 1
Registered: ‎11-25-2010
Message 2 of 7 (1,245 Views)

Re: Webcam disappeared on 2540p when Windows7 64-bits

I have exactly the same problem, on a ProBook 6540b.

Flashed also latest BIOS version, no way to have the webcam appear.

Tib
Occasional Visitor
Tib
Posts: 1
Registered: ‎03-24-2011
Message 3 of 7 (1,245 Views)

Re: Webcam disappeared on 2540p when Windows7 64-bits

I have exactly the same problem with HP EliteBook 8540p
Occasional Visitor
Pere Cárdenas
Posts: 1
Registered: ‎05-11-2011
Message 4 of 7 (1,245 Views)

Re: Webcam disappeared on 2540p when Windows7 64-bits

Got the same problem with probook 6540b...

Does someone fixed it?

Thanks!
Occasional Visitor
LAO_4
Posts: 1
Registered: ‎06-07-2011
Message 5 of 7 (1,245 Views)

Re: Webcam disappeared on 2540p when Windows7 64-bits

Hi,

I have the same problem with my 8540p
After installing Win7 64Bits, my webcam worked.

But recently, I installed Microsoft Lync,and now my webcam disapeared.

Did you find a solution ?

Regards,

Davy
Established Member
AgustinBarriada
Posts: 2
Registered: ‎08-03-2011
Message 6 of 7 (1,181 Views)

Re: Webcam disappeared on 2540p when Windows7 64-bits

[ Edited ]

I have similar issue but in ProBook 6450b

Probably this is because you have installed SP1. Could you please check if those links included in my post solve your issue?:

 

http://h30499.www3.hp.com/t5/Windows-7/Webcam-usbhub-sys-not-updated-properly-after-Windows-7-SP1/m-...

 

I don't thinks so but just in case.

 

I am still searching for a solution.

 

Regards

Agustin

Occasional Visitor
leewcj
Posts: 1
Registered: ‎10-26-2011
Message 7 of 7 (1,050 Views)

Re: Webcam disappeared on 2540p when Windows7 64-bits

Just checking it, did anyone find a solutino to this problem. I've got a new 8460p with the same issue.

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