10-18-2010 05:31 AM
I have a brand new 2540p and install a 64-bits Windows7. Then I found I can't install both 2 HP Universal Webcam Drivers downloaded on HP.COM. They both told me
"Camera device does not exist. Please enable the device before installation".
And the truth is I didn't see any yellow in Device Manager. Seems every driver is installed.
I downloaded the SP47047 from HP.COM which described it is for 64-bits windows7. And nothing happened after I ran it. Following is the hpqRun.log content:
10/18/2010 15:29:26.699 HPQRun Starts, Command Line:"C:\SwSetup\SP47047\hpqRun.exe"
10/18/2010 15:29:26.699 Found USB_ID section in INI file
10/18/2010 15:29:26.746 Failed to find key ID: error code = 1011
10/18/2010 15:29:26.746 HPQRun Ends, Return Code: 1011
Then I ran the setup.exe in both .\Bison & .\Chicony. They told me I don't have the camera.
Can you kindly help me how to enable my WebCam? I also can't find anything in BIOS to enable it. Or if there is a secret button for me to turn on my Webcam?
Thank you so much for you kindly support!!
06-07-2011 10:00 AM
I have the same problem with my 8540p
After installing Win7 64Bits, my webcam worked.
But recently, I installed Microsoft Lync,and now my webcam disapeared.
Did you find a solution ?
08-03-2011 08:54 AM - edited 08-04-2011 01:55 AM
I have similar issue but in ProBook 6450b
Probably this is because you have installed SP1. Could you please check if those links included in my post solve your issue?:
I don't thinks so but just in case.
I am still searching for a solution.