01-16-2012 01:38 AM - edited 01-16-2012 06:38 PM
Hoping you can help with a strange issue - I've just upgraded the OS on my brothers HP Compaq 2230s to Windows 7 Home Premium 32bit (was Vista) Install went fine, however after the upgrade the built in keyboard and touchpad have become sluggish and slow - the movement of the mouse cursor is jerky and sometimes almost completely unresponsive. Trying to type on the keyboard results in having to hold each key down for at least a second to get it to register, however if I pug in a USB mouse and (or) a keyboard everything works fine!
The Touch-sensitive keystrip has also stopped functioning. I have downloaded and installed all of the drivers (including BIOS update) on the HP site for the laptop and Windows 7 Home Premium OS 32bit and still no luck with the keyboard, touchpad or Touch-Sensitive keystrip (so of course I can't turn the wireless receiver on either..bad design btw!)
Specs are: (pretty sure it's all standard)
Intel Core 2 Duo CPU T5670 @ 1.80GHz
32 Bit OS (Windows Home Premium)
Currently networked with (CAT5 cable)
ESET NOD 32 Antivirus and Mozilla Firefox are the only programs i've installed so far.
I've tried reinstalling drivers / uninstalling hardware / manual driver updates / downgrading to Windows XP (same issues still happening) gave up and reinstalled windows 7 again
Any help with this would be GREATLY appreciated..I'm stumped!
Thanks in advance...
01-16-2012 04:05 AM
Can you check the mouse pointer speed settings in the control panel?
Control Panel -> All Control Panel Items -> Mouse -> Pointer Options tab -- 'Select a pointer speed'
Try increasing the speed (slider to the right).
Similarly there is a key repeat rate
Control Panel -> All Control Panel Items ->Keyboard -- 'repeat delay' and 'Repeat rate'
Make the repeat delay short and releat rate fast.
I am an HP employee.
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01-16-2012 06:36 PM
Hey thanks for the reply and advice, should have mentioned I've tried that already, makes no difference to the keyboard or mouse (the mouse cursor just jumps around a lot more if the repeat delay / repeat rate setting are altered as suggested) - still has me puzzled as to why everything works fine with a USB keyboard and mouse.
Appreciate the help regardless...
01-17-2012 07:25 AM
If you have not done so already, install the chipset driver and reboot.
Did you install the HP Quick Launch Buttons software/driver package for the unresponsive buttons?
Also, you can install the latest touchpad drivers from the Synaptics website:
01-17-2012 11:34 PM - edited 01-17-2012 11:36 PM
Cheers for the reply, followed your links (thanks very much for providing them) - unfortunately even after all of that I still have the same issues with the keyboard mouse and sensitive-touch strip. Wondering if there is something more sinister going on..might have to bite the bullet and send it away to a tech for inspection (though i'm not sure what else can be done)
Again thanks for the help anyway!
01-18-2012 05:22 AM - edited 01-18-2012 05:23 AM
Hi.. Is this issue only with Windows (XP or 7)?
Can you try booting up from a Live CD (either Ubuntu or Fedora or some linux flavour) and check if the same issue exists?
01-23-2012 02:02 AM - edited 01-23-2012 02:17 AM
Thanks for the advice.
Got a hold of Fedora... man i can't catch a break with this thing! First I tried the copy of Fedora on my Dell laptop (also running Windows 7 Home Premium) to make sure it boots ok and it worked no dramas. The little HP compaq 2230s ... it just freezes and won't get past the HP boot screen! After a minute or so the lights on the HDD and DVD drive start to flash in unison..totally bizarre! End result is having to hold the power button for 5+ seconds to shut it down.
So i can't even test your suggestion...
Appreciate the help anyway!
I'm off to buy a can of petrol and a lighter!