Re: EliteBook 8760w PCI and Universal Serial Bus Problems (3252 Views)
Reply
Visitor
chackett
Posts: 4
Registered: ‎06-07-2012
Message 1 of 8 (3,347 Views)
Accepted Solution

EliteBook 8760w PCI and Universal Serial Bus Problems

Good Morning!

 

I just got a new EliteBook 8760w and am trying to get Windows 7 Enterprise 64 bit going.  I think most everything is running ok, but I have 4 yellow exclaimation devices in the hardware manager:

 

1.  PCI Serial Port - 

PCI\VEN_8086&DEV_1C3D&SUBSYS_1630103C&REV_04

PCI\VEN_8086&DEV_1C3D&SUBSYS_1630103C

PCI\VEN_8086&DEV_1C3D&CC_070002

PCI\VEN_8086&DEV_1C3D&CC_0700

 

2.  PCi SImple Communications Controller -

PCI\VEN_8086&DEV_1C3A&SUBSYS_1630103C&REV_04

PCI\VEN_8086&DEV_1C3A&SUBSYS_1630103C

PCI\VEN_8086&DEV_1C3A&CC_078000

PCI\VEN_8086&DEV_1C3A&CC_0780

 

3.  Universal Serial Bus Controller

PCI\VEN_1033&DEV_0194&SUBSYS_1630103C&REV_04

PCI\VEN_1033&DEV_0194&SUBSYS_1630103C

PCI\VEN_1033&DEV_0194&CC_0C0330

PCI\VEN_1033&DEV_0194&CC_0C03

 

4.  Unknown Device

ACPI\HPQ0004

*HPQ0004

 

Any guidance would be very much appreciated!

 

Thanks,

Chris

Please use plain text.
Honored Contributor
JohnWRuffo
Posts: 1,910
Registered: ‎12-06-2002
Message 2 of 8 (3,332 Views)

Re: EliteBook 8760w PCI and Universal Serial Bus Problems

[ Edited ]

You can get the entire driver pack, here:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

or;

You may just need to install the chipset drivers, here:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5071182&...

 

or the docking station driver, here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
Please use plain text.
Visitor
chackett
Posts: 4
Registered: ‎06-07-2012
Message 3 of 8 (3,313 Views)

Re: EliteBook 8760w PCI and Universal Serial Bus Problems

[ Edited ]

Thanks so much for the reply.  I really appreciate it.

 

I downloaded all these drivers.  I did the chipset one and the docking station.  One of the problems was resolved (PCI Simple Communications).  But three remain.

 

PCI Serial Port

Universal Serial Bus (USB) Controller

Unknown Device

 

All remain.  Any other suggestions, or information I can provide?

 

Thanks again for the help!

 

Chris

Please use plain text.
Honored Contributor
JohnWRuffo
Posts: 1,910
Registered: ‎12-06-2002
Message 4 of 8 (3,303 Views)

Re: EliteBook 8760w PCI and Universal Serial Bus Problems

[ Edited ]

I know it is a ton of stuff to download, but the HP Business Notebook xx60/xx65 Window 7 x64 Driver Pack provides the initial release of the drivers for your system:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Once the baseline drivers are installed, you can "update" any that are newer from the main driver download page, here:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5071182&...

Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
Please use plain text.
Visitor
chackett
Posts: 4
Registered: ‎06-07-2012
Message 5 of 8 (3,297 Views)

Re: EliteBook 8760w PCI and Universal Serial Bus Problems

I don't mind downloading a bunch of stuff :)

 

I don't mean to be thick, but I should just go through all directories such as:

 

Driver - Audio

Driver - Chipset

Driver - Graphics

etc..

 

And run any installers?

 

Thanks,

Chris

Please use plain text.
Honored Contributor
JohnWRuffo
Posts: 1,910
Registered: ‎12-06-2002
Message 6 of 8 (3,293 Views)

Re: EliteBook 8760w PCI and Universal Serial Bus Problems

[ Edited ]

Sure. That will do it too.  The driver/software paqs will not let you install something it does not find the hardware for and will let you know if the driver you have is newer/older, etc...

Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
Please use plain text.
Visitor
chackett
Posts: 4
Registered: ‎06-07-2012
Message 7 of 8 (3,279 Views)

Re: EliteBook 8760w PCI and Universal Serial Bus Problems

Excellent!  Thanks for the assistance.

 

I'm down to two unknown devices:

 

NUSB3\ROOT_HUB30

 

and 

 

ACPI\HPQ0004

*HPQ0004

 

Thanks!

Chris

 

Please use plain text.
Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 8 of 8 (3,252 Views)

Re: EliteBook 8760w PCI and Universal Serial Bus Problems

Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation