AuthenTec fingerprint sensor for Windows 7 (25685 Views)
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Occasional Visitor
William Batke
Posts: 1
Registered: ‎11-05-2009
Message 1 of 28 (25,685 Views)

AuthenTec fingerprint sensor for Windows 7

I'm unable to use my fingerprint to log on..how can I fix it
Advisor
Tharun KC
Posts: 20
Registered: ‎01-12-2007
Message 2 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Hello William,

Please provide more information pertaining to your notebook in question and which flavor of Windows 7 you are using.
Occasional Advisor
Wim Saarberg
Posts: 9
Registered: ‎01-17-2009
Message 3 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

I have the same problem on my Elite 8730w running Windows 7. The device manager reports the device is there but the credential manager, which should initialiase the biometrics report that the device is not installed. Regards Wim
Super Advisor
Samoila Mircea
Posts: 206
Registered: ‎12-20-2006
Message 4 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Use Windows Update and let it update the driver for you.

Go to Control Panel and type "biometric" in top right search box.

Click on Use biometrics and follow the instructions.

Windows 7 includes out of the box fingerprint support.
Honored Contributor
zhanggr
Posts: 4,381
Registered: ‎04-04-2001
Message 5 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

AuthenTec Fingerprinter Driver
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-756...

Type: Driver - Keyboard, Mouse and Input Devices
Version: 8.4.2.0 A (25 Sep 2009)
Operating System(s): Microsoft Windows 7 (32-bit), Microsoft Windows 7 (64-bit), Microsoft Windows 7 Professional (32-bit), Microsoft Windows 7 Professional (64-bit), Microsoft Windows 7 Home Premium (32-bit), Microsoft Windows 7 Home Premium (64-bit)
File name: sp45355.exe (5.7 MB)
Half soft Half hard
Occasional Advisor
Wim Saarberg
Posts: 9
Registered: ‎01-17-2009
Message 6 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

I installed the SP45355 and this indicated that it was for AES1610, while the device manager indicated that the AES2810 figerprint device was installed. Please advise. Wim
Occasional Visitor
jean Yvous
Posts: 4
Registered: ‎11-09-2009
Message 7 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Hi,

I have the same problem but I can launch now the true suite application where I can configure my fingers to login but it doesn't recognize my fingers so now I don't know what to do my laptop is 8530p with windows 7 x64 where an AES2810 is installed.

You can download directly windows seven drivers at the authentec websites here are the links :

W7 32 BITS : http://www.authentec.com/win7beta32.cfm

W7 64 bits :
http://www.authentec.com/win7beta64.cfm

you can also follow the instructions on how to install here :

http://www.twm-kd.com/computers/windows-7-login-using-authentec-aes2810-fingerprint-scanner-on-hp-no...

please let me know if it works better for you.

thanks
Occasional Advisor
Wim Saarberg
Posts: 9
Registered: ‎01-17-2009
Message 8 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

I have tried the Authentic supplied driver as well but this did not work either. I have contacted HP and they advised that they have not a solution available yet and a SP will be forthcoming in due course. Hopefully soon!
Honored Contributor
zhanggr
Posts: 4,381
Registered: ‎04-04-2001
Message 9 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

HP ProtectTools Security Manager Suite

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescriptio
n.jsp?swItem=ob-77198-1&taskId=135&swLang=13&swEnvOID=4054〈=en&cc=us&idx=3&mo
de=4&

Type: Software - Security
Version: 4.10.10.3 (28 Oct 2009)
File name: sp44868.exe (87 MB)
ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44868.exe

SoftPaq NUMBER: sp44868
SUPERSEDES: sp44297

ENHANCEMENTS: - Incorporates the following new components:
* Credential Manager version 4.1.6.1484
* Drive Encryption version 4.0.24.0
* Fingerprint Driver version AT8.0.202.0_20090729
* Common Access Service Library version 2.0.28.1

-------------
ATSWPWDF.INF


provider=%Authentec%
DriverVer=07/07/2009,8.0.200.42


%AES2550%=ATSwpWDF_Inst, USB\VID_08FF&PID_2550
%AES2810%=ATSwpWDF_Inst, USB\VID_08FF&PID_2810
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2500
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2501
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2502
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2503
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2504
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2505
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2506
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2507
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2508
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_2509
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250A
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250B
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250C
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250D
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250E
%AES2501%=ATSwpWDF_Inst, USB\VID_08FF&PID_250F
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_2580
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_2588
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_2589
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258A
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258B
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258C
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258D
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258E
%AES2501A%=ATSwpWDF_Inst, USB\VID_08FF&PID_258F
Half soft Half hard
Occasional Visitor
jean Yvous
Posts: 4
Registered: ‎11-09-2009
Message 10 of 28 (25,684 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Hi,

thank you for this, now it works with HP drivers.

I use this version :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...


wichi is from September 2009 the SP is :

sp44778.exe

regards,

Super Advisor
Samoila Mircea
Posts: 206
Registered: ‎12-20-2006
Message 11 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

This worked for me on an 8710w.

http://www.authentec.com/win7beta64.cfm

:)
Occasional Visitor
Ralf Nissen
Posts: 4
Registered: ‎11-22-2009
Message 12 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

All,

I've tried everything described here - still I can't get the fingerprint sensor to work on an 6730b with Windows 7 Ultimate 32bit.
Currently I've installed the Authen Tec AES2810 driver version 8.0.10.9064 and HP ProtectTools Security Manager verion 4.10.10.003. Both tell me the fingerprint sensor is not installed. The Device Manager doesn't show any defects.
Any further suggestions how to get the sensor to work or news from HP support?

best regards
Occasional Advisor
Wim Saarberg
Posts: 9
Registered: ‎01-17-2009
Message 13 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

I finally solved the problem. I found that I forgot the BIOS Password, which the registration of the fingerprint sensor was asking for. The solution was to reset the BIOS password, by doing a "reset to factory default settings" in the BIOS setup, by using an empty harddrive. You start a clean install of an operating system. On the first restart you go into the BIOS setup and select F10. Select the reset button to factory settings and reset TPM. Now enter a new BIOS password and save. Now continue the installation of the operating system. After the installation of the HP drivers, including SP 44868, you now can scan the fingers and it worked fine on my 8730w with Windows 7. Regards Wim
Occasional Visitor
Ralf Nissen
Posts: 4
Registered: ‎11-22-2009
Message 14 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Thanks Wim,
I'll try that.

Best regards,
Ralf
Occasional Visitor
Ralf Nissen
Posts: 4
Registered: ‎11-22-2009
Message 15 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Tried it, but it didn't work out. I can't reset TPM (don't see an option for it) and I can't/don't know how to change the BIOS password. I was able to set it once, but now I don't see an option to change it, in order to try everything again. The new istallation worked fine, but the Protec Tool Security Manager still say's the finger print sensor is not available, though the driver is installed ok. Ralf
Occasional Advisor
Wim Saarberg
Posts: 9
Registered: ‎01-17-2009
Message 16 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Hello Ralf, I forgot to mention that I am running Windows 7 64 bit on a 8730w, I am not sure if the 32 bit version uses a different driver and with the empty harddrive I replaced the harddrive with an empty one and on the first startup of the installation of the operating system, go into the Bios, F10 or F8 as indicated in the HP start up screen, before any of the operating system files start loading. To reset the TPM, if available on your computer, the option to reset to factory default should be there. Regards Wim
Occasional Visitor
Ralf Nissen
Posts: 4
Registered: ‎11-22-2009
Message 17 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Hi Wim, you saved my weekend! Windows 7 64bit works, even with the original HDD. I've uninstalled the ProtecTool Service - that gave me the chance to Reset the BIOS password and to reset the BIOS security setting (TPM). Using the installation Disk I formatted the HDD, did the BIOS resets again and installed Windows 7. After installing SP44868 I was able to use the fingerprint sensor.
Thanks a lot!
Ralf
Occasional Visitor
Marcus Snyder
Posts: 4
Registered: ‎11-29-2009
Message 18 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

The orignal finger enrolment software shipped with most laptops was DigitalPersona. I never found HP Protect Tools Security Manager much more than spyware and it certainly does not work under Win 7 64 Pro without throwing compatibility issues left & right. The replacement for DigitalPersona is the built in Win 7 biometrics, found under Control Panel, Hardware & Sound, Biometric Devices.

As posted above you can download the Windows 7 AuthenTec 32 or 64 beta drivers to get Computer Management, Device Manager to show your fingerprint reader under Biometric devices. Make sure you download the correct 32 or 64 version for your laptop.

Backing out the 32 bit version on Win 7 64 bit requires; 1) you remove from Computer Management, Device Management, Biometrics, check mark remove drivers from HD. 2) run the 32 exe from AuthenTec which will prompt a remove option. After reboot your Finger device should show back up under Other Devices with an explantation mark icon next to it (successful uninstall). 3) Then run the 64 bit version install package (reboot), upon reboot Win 7 should install the new driver. 4) Wait for several mins for the reboot prompt after the "finish" prompt goes away. If you don't get this prompt, and I mean at least 2 mins not secs, reboot your computer. 5) Upon reboot verify that Biometrics is back under Device Manager.

Success? Navigate to control panel, hardware & sound, scroll to Biometric Devices. Important!!! Click Biometric Devices, """not""" use your finger, manage, remove your finger sub catagories!!! Your Biometric device should be in the list. Now click manage your fingerprints to the right of the device and you should be good to go.

Last note, when you reboot you will not see the finger enrolment icon like Persona. Click the userid and when prompted for a password, swipe your finger(s).
Occasional Visitor
Marcus Snyder
Posts: 4
Registered: ‎11-29-2009
Message 19 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

As Jean stated and refresh in this thread...

W7 32 bit : http://www.authentec.com/win7beta32.cfm

W7 64 bit :
http://www.authentec.com/win7beta64.cfm
Occasional Visitor
Marcus Snyder
Posts: 4
Registered: ‎11-29-2009
Message 20 of 28 (25,223 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Other posts suggested that in some instances the Biometric device did not auto install upon reboot. Simple to fix, click update driver on Finger Device, search for updates on local machine not Microsoft on-line. Change the search path to either c:\ or d:\ (depending on where your Win 7 OS is installed) and all subfolders, Win 7 will find the driver after several mins.
Occasional Visitor
Marcus Snyder
Posts: 4
Registered: ‎11-29-2009
Message 21 of 28 (25,199 Views)

Re: AuthenTec fingerprint sensor for Windows 7

No, Digital Persona withdrew their beta after several compatibility issues. Well, that was in Oct 2009. http://go.digitalpersona.com/support_win7/

You really don't need this app unless you just like the finger print icon at sign on. Claims the issues are resolved in DP 4.0.1 appear to be for Win 7 32 only.

If your AuthenTec drivers installed correctly, just use the Win 7 biometrics config.
Occasional Visitor
tobin hunt
Posts: 4
Registered: ‎07-07-2008
Message 22 of 28 (25,199 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Those links to the Authentec drivers no longer work. I've got the latest driver from windows update, but now it installs Truesuite as well, which doesn't want to even launch. So I contacted Authentec, but they just don't want to know about it basically. Now what?
Occasional Contributor
Andrew Daviel
Posts: 5
Registered: ‎01-19-2010
Message 23 of 28 (25,199 Views)

Re: AuthenTec fingerprint sensor for Windows 7

I have a similar problem.

HP TouchSmart tx2-1224ca Notebook PC originally
loaded with Vista. Fingerprint reader worked using Digital Persona. I didn't note driver or software versions as it was working OK, at least to logon to Windows.

Notebook came with a coupon to upgrade to Windows 7, which eventually arrived as an
HP Upgrade Advisor disk (extra drivers, BIOS) and a Windows upgrade disk.
I followed (mostly) the recommended action - flash BIOS using Upgrade Advisor then run upgrade disk in upgrade mode (cf. custom=install), then re-install drivers
including Adaptec and Digital Persona from HP website for tx2-1224ca.

The fingerprint reader did not work. The device driver said it was working and enabled.
(AuthenTec AES1610 Finger Printer Driver 8.4.2.0 Rev. A, Digital Persona Finger Print Reader 4.0.1.3749 REV: A)
I tried both the latest version on HP's website (sp45355.exe,sp43883.exe) and the versions on the Upgrade Advisor disk. At one point after removing and re-installing the driver it detected fingers for a bit but always said "failed; swipe slower". Then it said the reader was not connected, or that it was not enabled and I should install the driver from my recovery disk.

After reading this thread and others I found
http://www.authentec.com/win7update/W7Wbf64.exe (case-sensitive) and Adaptec TrueSuite from http://support.asus.com/download/download.aspx?model=Fingerprint&f_name=Fingerprint_AuthenTec_WIN7_3...
W7Wbf64 did nothing that I can see, while
TrueSuite runs consistantly but every time I try a finger it says "swipe slower".
I note (I think) that with TrueSuite installed, the device shows in control-panel/biometric-devices, while with just Digital Persona the page says there is no device available.

HP support suggest re-installing Vista, checking the operation there, and then re-upgrading but right now I don't have time - my daughter needs the laptop at college and this all takes hours and hours, if not days (much worse than doing a Linux install)

Per this thread, I tried HP ProtectTools but that seems a red herring - it wants me to change something in the BIOS, and doesn't seem to detect the fingerprint reader.

Occasional Visitor
Kushal Patel
Posts: 1
Registered: ‎05-15-2010
Message 24 of 28 (25,199 Views)

Re: AuthenTec fingerprint sensor for Windows 7

had the same problem from the last one year..
I could not get the fingerprint reader to be detected after i installed win 7..
But today.. I finally got it working...
First i updated the bios to f17..
then i installed the validity drivers.. namely sp45050...
I rebooted .. and voila.. I got my fingerprint reader back.... :)
Yahoo....

P.S. I have a dv6 1211ax..
Occasional Visitor
lauralen
Posts: 1
Registered: ‎01-29-2014
Message 25 of 28 (15,252 Views)

Re: AuthenTec fingerprint sensor for Windows 7

Not sure if this will be helpful to anyone else, but my fingerprint reader (AES2501/AES2810 on an elitebook 6930p with win7-64bit) was working and then stopped (unfortunately I didn't pay enough attention as to what changed to make it stop) and I'd about given up on finding the drivers since all these threads stopped in 2010 and lead to bad links and nothingness.

 

So I took a risk and took the "HP" out of my search criteria, which lead me to Dell's drivers (here: http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=29GX6) Downloaded. Restarted. Worked. Go Dell! 

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