Web Client Error (807 Views)
Reply
Occasional Advisor
MARTINM_HP
Posts: 14
Registered: ‎06-03-2011
Message 1 of 3 (807 Views)
Accepted Solution

Web Client Error

I am running TRIM 7.1 on a Win 2008 R2 Server.

 

It is common for users to drag emails from Microsofts Outlook and save them to an alternate location such as a share drive. However, when attempting to load these emails from an alternate location such as a share drive, using TRIM Web Client I am receiving  the following error message.

 

      Cannot read the file " C:\HPTRIM\WebClient\Working Folder\ /23393/RE U MSG TITLE HERE.MSG".

       The system cannot fine the file specified. (0x00000002).

 

The Process

Loading documents into TRIM using the web client is a two step process. First the document is loaded to the Web Client Working Folder which is located on the server and then the document is saved into TRIM. The error occurs during the second step when the web client attempts to save the loaded document into TRIM.

 

Any help with this would be greatly appreciated.

Please use plain text.
Super Advisor
JasonIMEX
Posts: 274
Registered: ‎06-17-2010
Message 2 of 3 (631 Views)

Re: Web Client Error

is that the actual structute of the file it is trying to access? 

 

C:\HPTRIM\WebClient\Working Folder\ /23393/RE U MSG TITLE HERE.MSG

 

seems like a badly formatted file name to me.. with the "/" and all 

 

 

Please use plain text.
Trusted Contributor
Terry McKenna
Posts: 234
Registered: ‎02-13-2009
Message 3 of 3 (625 Views)

Re: Web Client Error

If you are using IE it's a known problem and there is an open product defect open, FireFox does not have this issue.

_________________________________________
HP Application Information Optimizer (AIO) Support
Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation