04-11-2013 01:31 PM - edited 04-11-2013 01:32 PM
Hi all. We have a VCX V7000 PBX with about 200 3103 phones. I really don't know thing one about it, aside from how to do normal MACs via the web interface, so I don't know what software rev it's running or anything. It was installed about 6 years ago, and it's functioned flawlessly for the most part. Our local phone company has been caring for it until recently, until their only VCX-trained tech was relocated to another state. Since we don't have a service contract with HP on this unit, the phone company wants $1800 upfront to open a trouble ticket with HP. Long story short, does HP still sell support contracts for this device? Or are we left looking for 3rd-party support?
06-10-2014 01:59 PM
I know that this post is old, but we do have support for the VCX System for $100.00 pe rhour. My Engineer spent the last 8 years working for HP supporting the NBX and VCX. You can call 760-804-1435 or email email@example.com or visit our website at www.mtmnet.com