09-20-2012 11:31 AM
I recently backed up and rebooted my phone system and now I can no longer access the user and administrator interfaces (3Com VCX Connect). Everything else works perfectly fine. I can access the Tomcat server, extensions and voicemail boxes, hunt groups, etc are all in tact. I get a "The connection to 192.168.0.8 was interrupted" message. Is there a service I need start or something?
Thanks in advance for any assistance that you can provide!
09-28-2012 05:25 AM
There are many reasons why this might occur. The most common are that there is a hung backup process or something is wrong with the RPM database.
I suggest either searching our Knowledgebase for a solution available at http://www.hp.com/go/hpsc or open a case with HP Technical Support.
09-28-2012 06:03 AM
thanks for the response. I have since found that it has something to do with "deploying configuration descriptor web.xml" in the Catalina logs. Here is the print out at restart:
INFO: Starting service Catalina Sep 28, 2012 9:00:41 AM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.9 Sep 28, 2012 9:00:41 AM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Sep 28, 2012 9:00:41 AM org.apache.catalina.startup.HostConfig deployDescriptor SEVERE: Error deploying configuration descriptor web.xml java.lang.NullPointerException at org.apache.catalina.startup.HostConfig.deployDescr
09-28-2012 10:43 AM
I'm not familiar with that Tomcat error. I once again suggest either searching the support knowledgebase or opening a case with HP Technical Support.