Re: CDR 5.0.5 breaksdown every 2 weeks (192 Views)
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Occasional Contributor
asixto
Posts: 6
Registered: ‎04-28-2009
Message 1 of 4 (443 Views)

CDR 5.0.5 breaksdown every 2 weeks

I have a customer running a good ol' nbx100... They use CDR 5.0.5 to review the call log because they are a call mini center.



Every couple of weeks the CDR client breaks down on the Managers PC and cannot download any new records while another CDR application (on another workstation) continues to work fine.  In the past we have had to reset CDR passwords and that seems to fix it but today thats not even working.



Error



Connectivity to the NBX is not the issue cause workstation can reach the web UI and ping it.


 



Thanks in advance....



 



Super Advisor
merlin_1
Posts: 483
Registered: ‎01-23-2009
Message 2 of 4 (443 Views)

Re: CDR 5.0.5 breaksdown every 2 weeks

Hmmm.....



Don't know if I ever heard that one . I have heard of password issues in 5.0 as the admin pwd has to match the cdr password .



But you say a 2nd machine runs ok ? No issues with a password ?



what type of pc ?



Operating System / service pack ?



 



 



Advisor
Ron Sardena
Posts: 24
Registered: ‎02-04-2009
Message 3 of 4 (378 Views)

Re: CDR 5.0.5 breaksdown every 2 weeks

Our CDR is up to R8.1.3. Even then, it's really a touchy piece of software.

Valued Contributor
Justin_Goldberg
Posts: 164
Registered: ‎03-16-2011
Message 4 of 4 (192 Views)

Re: CDR 5.0.5 breaksdown every 2 weeks

Ron,

That's the VCX. This thread was about the NBX CDR software.
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