Locking code QTP (489 Views)
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Frequent Advisor
Enk-A-Mania
Posts: 37
Registered: ‎04-16-2013
Message 1 of 3 (489 Views)
Accepted Solution

Locking code QTP

Greetings,

 

We ordered three additional licenses for QTP 11.  The support person is asking for a locking code.  I sent over what it was 3 years ago, thinking it has not changed. I don't know the qtp license server side, nor is my engineer that familiar with how to find the locking code.  What are the steps to get the locking code and should we enter a new ticket, as I haven't heard from HP support for a long time.

 

Thanks

 

HP Expert
vzamoraz
Posts: 502
Registered: ‎04-12-2012
Message 2 of 3 (484 Views)

Re: Locking code QTP

Hello,

 

       You can collect the locking-code by running the micdetect report.

       You can download the micdetect report from the kb article below:

       How to collect extra necessary information for HP Support?

       Run the micdetect directly on the license server machine.

       Open the report, at the end you will see the locking-code.

 

 

Regards.

 

Note: The Opinions expressed in my post are mine alone, and do not reflect the opinions of my employer. No warranties express or implied for any answered posted

 

If you have a valid contract with HP feel free to visit our FT/QTP Support Customer Forums: http://h30499.www3.hp.com/t5/Functional-Testing-QTP/ct-p/sws-Fun_Test

You can create an account with your HP credentials

 

 

Frequent Advisor
Enk-A-Mania
Posts: 37
Registered: ‎04-16-2013
Message 3 of 3 (439 Views)

Re: Locking code QTP

Thanks for your help
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