04-19-2002 10:26 AM
We're pretty sure about the scsi connection and hardware configuration.
However, Windows only recognizes the tape driver ('C5713a SCSI Sequential Device'). Shouldn't it recognize two devices, one for the tape and other for the autoloader?
TapeWare (i believe it is 6.2spr3) that ships with the Dat does not present the Status tab.
is there anything we've overlook?
Assuming a correct hardware configuration, may we consider that the part is defective?
04-20-2002 08:11 AM
It contains device tests, and if there are any problems with the device, it will generate a support ticket that will be required for service.
04-20-2002 09:31 AM
04-20-2002 04:46 PM
But one possibility may be that the device is configured in 'stacker mode', where the drive will automatically switch to the next cartridge once you reach the end of the current cartridge. In this case, you may not see the autoloader lun, as this is mutually exclusive.
Check the front panel settings and the dip switches on the bottom of the device.
04-21-2002 08:36 AM
I'm guessing that you do not have LUNs enabled on your HBA.
The DDS autoloaders normally report the two devices (drive & autoloader) as separate LUNs (logical unit numbers).
The autoloader is normally LUN 1, and the drive is LUN 0. Depending on the 'Autoloader options' switch (or jumper) settings, the inquiry strings returned can vary.
First, check that your SCSI BIOS has LUNs enabled.
Second, check you autoloader options switch setting. The standard setting for a PC would be '7' (for the external enclosure).
With the above settings, you should see C5713A on both LUN 0 (sequential tape device) and LUN 1 (medium changer device).
04-29-2002 04:26 PM
the compaq dl380 comes with the Integrated Smart Array Controller, to which we had connected the Autoloader. Turns out the Smart Array controller doesn't support devices with LUN>0, so we had to attach the autoloader to another (better) scsi controller.
Everything seems to be working fine now.
Thanks to all of you guys for your assistance!