09-28-2010 08:20 AM
I've rebooted several times and upgraded the firmware from 4.70 to 4.90. I probably need to call in a technician but am hoping there are other things I can try first.
10-01-2010 08:28 AM
could be the barcode is damaged and istead of reading L4 it read L1 for example, that could explain why the media is reported as incompatible, and what if you remove the barcode?
10-01-2010 09:47 AM
04-27-2011 05:28 AM
I did not think to a possible barcode label error.
I put in the tape the LT0 Ultrium 4 Data Cartridge Dell.
I thought about a possible compatibility issue of tape.
Can you please confirm that this tape (not HP) it's ok for MSL2024??
What kind of barcode could be ok for this tape?
04-27-2011 06:13 AM
However, I have seen several errors bound to a slot, not possible to clear.
In the past I pulled the magazine out, eject all tapes, inserted the empty magazine (to clear such errors), then filled in the tapes again. Hope this helps.
Hope this helps!
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04-27-2011 06:40 AM
I know that it's better to use HP tapes on a HP library. This is an order's error.
My collegue buyed this tapes (24) and I ask if is possibile to use them on an HP Library.
04-28-2011 06:05 AM
I verified and I open a new thread:
1)all tapes are HP LTO4 and not Dell (sorry)
2)I removed the labels, but the error still remain
In the new thread I write the log:
11.04.28 14:42:34.03 Attention: Crit or Warn Drive Tape Alert flag
Number: 0x15, 21
Drive number: 0x01, 1
Tape Alert Flag: 0x04, 4
11.04.28 14:42:48.03 Library Error - ME: invalid cartridge
Global error code: 0x63, 99
Module error code: 0x00, 0
Current command: 0x17 - phy move
Task originator: 0x0F - rmu
From: 0x02 - storage slot
Number: 0x16, 22
To: 0x04 - tape drive
Number: 0x01, 1
Thank you in advance
06-13-2012 04:32 AM
anyone find an answer for this??
i am using brand new HP LTO4 tape (green ones) on the MSL2024 and keep getting the incompatible media error, i have also tried LTO3 tapes and still same error
please assist urgently !!!!
09-16-2014 11:27 AM
If that doesn't resolve it, I would probably replace the robotics.
However I have never experienced this yet, so haven't been able to verify this.