12-06-2010 10:57 AM
for some reason the person on the line keeps incisting that she cannot create a case, because my warrenty is over?!?!?! I only need a password reset, no part need to be replaced!!!
12-07-2010 02:46 AM
on page 72 in the doc:
HP StorageWorks 1/8 G2 Tape Autoloader User and service guide
12-07-2010 05:10 AM
page 51 clearly states the folloging:
Administrator â the administrator password is required. The same administrator password is used
for the RMI and OCP. There is not a default administrator password; the administrator password
must be set with the OCP before it can be used with the RMI. If the administrator password is lost,
contact HP to generate a temporary password that will grant administrator access.
so I tried calling HP,
now HP is unwilling to help me because the hardware warrenty has Expired?!?!?!?!?!
I do not understand what a hardware warrenty expiration has to do with resetting a password!
12-07-2010 06:58 AM
and within 1 minute after giving the date & time of the device they created a new admin password.
Thank you HP!!
12-23-2013 06:19 PM
I'm trying to reach Mr. Pek Chong at the number he left. I am calling from Canada and can't seem to get the right number to dial. I am trying 011 60 01 97811855. If he still monitor this forum, maybe he can correct it.