what to do after getting case number (42 Views)
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Occasional Visitor
Jiadong Zhu
Posts: 1
Registered: ‎04-08-2008
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what to do after getting case number

I had got the case number for my tape drive, LTO Ultrium 460 internal. I had sent test reports. Someone called me at this stage of the case before. but nobody called me yet this time. what should I do? Should I make a phone call? if yes, what is the phone number? I remember there is an 1-800 number with which I can input my case number when I make phone call.
thanks
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