SAS adaptor return on warranty (434 Views)
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Occasional Contributor
rockshoreltd
Posts: 6
Registered: ‎01-30-2012
Message 1 of 5 (434 Views)

SAS adaptor return on warranty

I've been trying in earnest to start the process of returning a SAS adaptor under warranty, but the HP website is so labirinthine, it's certainly not making the process easy!

 

I've plugged in all serials I can see on the SAS adaptor, and none of the them return anything. Please can someone offer any advice? I've also tried ringing them and I get the same issue insofar as I get through to someone who won't proceed further without being given the correct serial number for warranty. Very frustrating.

 

Just to confirm, this is an HP OEM SAS adaptor purchased in the United Kingdom.

 

Here are the numbers I've tried so far:

 

033156
LSI-3442 (B)
A-4933
SAS3442-HP
L3-00120-05E
500605B
0-02B1-C8A0
SN: SP04741854
SP#: 416155-001
PALBC0DGKZQDT2
AS#: 013252-001
DG#: 013252

 

Any help or advice would be hugely appreciated.

Occasional Contributor
rockshoreltd
Posts: 6
Registered: ‎01-30-2012
Message 2 of 5 (421 Views)

Re: SAS adaptor return on warranty

^BUMP^

 

Can't believe not one reply!

 

Can anyone advise, please?

 

Thanks again.

Acclaimed Contributor
Torsten.
Posts: 23,450
Registered: ‎10-02-2001
Message 3 of 5 (419 Views)

Re: SAS adaptor return on warranty

As far as I understand you have a

HP SC44Ge Host Bus Adapter

 

  • Option Kit part number: 416096-B21
  • Spares part number: 416155-001

 

 

see http://h18004.www1.hp.com/products/servers/proliantstorage/adapters/sc44ge/index.html

 

But I did not understand what your problem is ...


Hope this helps!
Regards
Torsten.

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Occasional Contributor
rockshoreltd
Posts: 6
Registered: ‎01-30-2012
Message 4 of 5 (416 Views)

Re: SAS adaptor return on warranty

Thanks for responding.

 

I'm aware of what adaptor I have - that's not the issue. I need to know why none of the serial numbers I find on the adaptor are accepted as valid when entering into the following warranty checker:

 

https://h20566.www2.hp.com/portal/site/hpsc/public/wc/home/

 

I've also tried via this one:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?country=GB&prodSeriesId=454811&p...

 

Is there another portal I can try?

 

Thanks again.

Occasional Contributor
rockshoreltd
Posts: 6
Registered: ‎01-30-2012
Message 5 of 5 (409 Views)

Re: SAS adaptor return on warranty

Anyone able to help me? Anyone there?

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