Error 1040:no devices specified for all devices are now offline (2996 Views)
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 1 of 24 (2,996 Views)

Error 1040:no devices specified for all devices are now offline

Hi,

I have an Ultrium 3-SCSI.
I received the error
Error 1040:no devices specified for all devices are now offline

Why?
Please, help me for fix the problem

Many thanks
Lorenzo
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Trusted Contributor
TapeDrive Killer 1 2
Posts: 375
Registered: ‎05-07-2008
Message 2 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

This means that the drive is offline or another error made the drive go offline, can you please attach the job log and the aplication event log?
Pablo Alvarado Siles
Pablo Alvarado Siles
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 3 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

Hi Pablo,

many thanks for your reply.
In attachment the log of job

The drive is online.
When you start the scheduled task, I get this error
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Trusted Contributor
TapeDrive Killer 1 2
Posts: 375
Registered: ‎05-07-2008
Message 4 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

It doesnt really say what is the problem any way I recomend you to upgrade to the latest 3.5 and create a new backup job.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=co-70596-1

Pablo Alvarado Siles
Pablo Alvarado Siles
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 5 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

Many thanks for your replay, but the link for upgrade is for download the version 3.5 sp2.

That is the currently version of my software installed.

my backup job is not running for this error
Error 1040:no devices specified for all devices are now offline

but the media in the ULTRIUM there are!!

I'm desperate! :(

Thanks
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Trusted Contributor
TapeDrive Killer 1 2
Posts: 375
Registered: ‎05-07-2008
Message 6 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

That is the latest build of 3.5sp2, let me ask you this: does the job fail with error 1040 right away?

Pablo Alvarado Siles
Pablo Alvarado Siles
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 7 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

The error appears immediately after the start job.

Thanks
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Trusted Contributor
TapeDrive Killer 1 2
Posts: 375
Registered: ‎05-07-2008
Message 8 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

you have build 34497 so upgrade to 47065 you should also have the latest driver here is the link
http://h18006.www1.hp.com/products/storageworks/tape/smartcomp/hpstorageworkstapedrivers1.zip

Pablo Alvarado Siles
Pablo Alvarado Siles
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 9 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

ok, thanks for your reply

now try these drivers

Tells you later ;)
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 10 of 24 (2,996 Views)

Re: Error 1040:no devices specified for all devices are now offline

Unfortunately the work is still not working

In attachment the screen of media status in the section "identify media"

Many thanks for your support
Best regards
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Trusted Contributor
TapeDrive Killer 1 2
Posts: 375
Registered: ‎05-07-2008
Message 11 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

go to devices then 1 click into the autoloader take a screenshot of that and paste it here.
Pablo Alvarado Siles
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 12 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

In attachment the screen for windows devices

in next post, the screen for windoes storage slots

thanks
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 13 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

storage slots

thanks!!
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Trusted Contributor
TapeDrive Killer 1 2
Posts: 375
Registered: ‎05-07-2008
Message 14 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

Click on the autoloader I need to see the message that explains why is offline.
Pablo Alvarado Siles
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 15 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

attached the autoloder screenshot

there aren't error
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 16 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

attached the autoloder screenshot

there aren't error
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Trusted Contributor
TapeDrive Killer 1 2
Posts: 375
Registered: ‎05-07-2008
Message 17 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

Lorenzo what I ment to say is to clik 1 time on the autoloader I attach a screenshot what I think is happening is that the tape drive is detected as a stand alone and not as part of the autoloader devices. Check the server's devices and then check the autoloader devices, if the tape drive is under the servers devices then right click on it and move it under the autoloader devices.

Pablo Alvarado Siles
Pablo Alvarado Siles
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 18 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

ok,
thi is the autoloader status
Library Devices
Status: offline
Action: idle
Initialized state Error 4071: Cannoot find device
Devices:1
Storage slots:8

In "device manger" of system there aren't problems or unknown devices

Now I try to reinstall the software
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Occasional Visitor
Lu Heuro
Posts: 2
Registered: ‎01-31-2010
Message 19 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

Hi,lorenzo and TapeKiller:

have this problem solved? I found the same topic in the forum, http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1189838
but the same, problem is still pending there.....
can HP provide a clear solution?
I'm also mad about this error....
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Advisor
lorenzo cariddi
Posts: 12
Registered: ‎01-08-2010
Message 20 of 24 (2,856 Views)

Re: Error 1040:no devices specified for all devices are now offline

Dear Lu,

I have not contacted support, but I think it will be the next operation...

After reinstalling the software, autoloder is offline...

Lorenzo
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Valued Contributor
Syedfurquan
Posts: 360
Registered: ‎09-19-2011
Message 21 of 24 (2,359 Views)

Re: Error 1040:no devices specified for all devices are now offline

Hi Everybody,

 

I am facing an issue in Data Protector Express.

 

We have data protector 3.5 single server edition and in the device it is showing offline. Can anybody help me out how to make it online.

 

Its very urgent.

 

Regards

Syed

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Occasional Visitor
h-coy
Posts: 1
Registered: ‎11-02-2012
Message 22 of 24 (1,799 Views)

Re: Error 1040:no devices specified for all devices are now offline

I'm using data protector express 6.0 and have the same problem.  is there any solution?

 

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Occasional Visitor
sebihiy
Posts: 2
Registered: ‎05-09-2013
Message 23 of 24 (1,399 Views)

Re: Error 1040:no devices specified for all devices are now offline

me too I'm using data protector express 6.0 and have the same problem. 

is there any solution?

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Occasional Visitor
treciox
Posts: 1
Registered: ‎09-09-2013
Message 24 of 24 (1,079 Views)

Re: Error 1040:no devices specified for all devices are now offline

I have exactly the same problem.  is there any solution? 

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