Re: "Error retrieving the license information from the server" OMW message (924 Views)
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Frequent Advisor
Posts: 55
Registered: ‎11-29-2006
Message 1 of 5 (948 Views)
Accepted Solution

"Error retrieving the license information from the server" OMW message

Good morning.  I'm running OMW 9.0 on a Windows 2008r2 platform on WMWare.  This morning when I tried to launch he OMW console, I am getting the following message, "License check:  error retrieving the license information from the server.  Error code:  0x8000703fa".  I'm pretty green at OMW, so I'm not sure why this problem is occurring.  My operators are even getting this message when trying to access the web page.

 

Is this a problem with the license or something else?  Any help on this would be much appreciated.

-Kimberly

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Frequent Advisor
Posts: 55
Registered: ‎11-29-2006
Message 2 of 5 (939 Views)

Re: "Error retrieving the license information from the server" OMW message

FWIW, a reboot of the server took care of the problem. 

 

Anyone have any idea why this happened?

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Honored Contributor
Posts: 902
Registered: ‎10-29-2008
Message 3 of 5 (935 Views)

Re: "Error retrieving the license information from the server" OMW message

Hello,

 

you could have a look into the Windows Event Log. Maybe there is an error entry.

 

Honored Contributor
Posts: 1,669
Registered: ‎05-26-2007
Message 4 of 5 (926 Views)

Re: "Error retrieving the license information from the server" OMW message

[ Edited ]

Hello,

 

Next time you see this problem do not reboot the server. Of course you can if you like it :)

 

Open the task manager and look for a process called "OvOWELRemoteAccess.exe", kill this process and start your console once again.

 

Problem will be gone.

 

To get more technical details for the problem HP support will be right but for that you will need a lot of patience and time.

 

Good Luck with support.

 

Thank You.

-KAKA-

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Frequent Advisor
Posts: 55
Registered: ‎11-29-2006
Message 5 of 5 (924 Views)

Re: "Error retrieving the license information from the server" OMW message

Thank you!!!  If we come across this problem again, I will try it.  I didn't see anything in the Windows logs to indicate to me a problem, and unfortunantely people were just yelling the app wasn't working. 

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