"Error retrieving the license information from the server" OMW message (486 Views)
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Advisor
imkimmy
Posts: 43
Registered: ‎11-29-2006
Message 1 of 5 (486 Views)
Accepted Solution

"Error retrieving the license information from the server" OMW message

Good morning.  I'm running OMW 9.0 on a Windows 2008r2 platform on WMWare.  This morning when I tried to launch he OMW console, I am getting the following message, "License check:  error retrieving the license information from the server.  Error code:  0x8000703fa".  I'm pretty green at OMW, so I'm not sure why this problem is occurring.  My operators are even getting this message when trying to access the web page.

 

Is this a problem with the license or something else?  Any help on this would be much appreciated.

-Kimberly

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Advisor
imkimmy
Posts: 43
Registered: ‎11-29-2006
Message 2 of 5 (477 Views)

Re: "Error retrieving the license information from the server" OMW message

FWIW, a reboot of the server took care of the problem. 

 

Anyone have any idea why this happened?

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Honored Contributor
HaraldPfaender
Posts: 855
Registered: ‎10-29-2008
Message 3 of 5 (473 Views)

Re: "Error retrieving the license information from the server" OMW message

Hello,

 

you could have a look into the Windows Event Log. Maybe there is an error entry.

 

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Honored Contributor
KAKA_2
Posts: 1,398
Registered: ‎05-26-2007
Message 4 of 5 (464 Views)

Re: "Error retrieving the license information from the server" OMW message

[ Edited ]

Hello,

 

Next time you see this problem do not reboot the server. Of course you can if you like it :)

 

Open the task manager and look for a process called "OvOWELRemoteAccess.exe", kill this process and start your console once again.

 

Problem will be gone.

 

To get more technical details for the problem HP support will be right but for that you will need a lot of patience and time.

 

Good Luck with support.

 

Thank You.

-KAKA-

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Advisor
imkimmy
Posts: 43
Registered: ‎11-29-2006
Message 5 of 5 (462 Views)

Re: "Error retrieving the license information from the server" OMW message

Thank you!!!  If we come across this problem again, I will try it.  I didn't see anything in the Windows logs to indicate to me a problem, and unfortunantely people were just yelling the app wasn't working. 

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