03-13-2007 01:32 AM
Solved! Go to Solution.
03-13-2007 02:03 AM
You could do this, using the message keys.
First generate a unique message key while you generate the message. Then from the application that closes the ticket, you should acknowledge the message using the same message key. You might have to install the agent on the machine that has the application which closes the ticket.
04-22-2009 02:27 AM