Remote Acknowledge of alarm (41 Views)
Reply
Occasional Advisor
Ed Lyman
Posts: 19
Registered: ‎02-04-2002
Message 1 of 7 (41 Views)
Accepted Solution

Remote Acknowledge of alarm

I am integrating with Service-Now, a startup ticketing solution. We have external notifications working well. The question is how do we set up bi-directional acknowledgement of an alarm in OVOU? Meaning when I close the Service Now ticket opened by external notifications how do I get the alarm in Openview OVOU to close as well? Curious if any have attempted a remote close of an alarm.

block
Honored Contributor
Remco D'haenen
Posts: 1,082
Registered: ‎04-16-2003
Message 2 of 7 (41 Views)

Re: Remote Acknowledge of alarm

opcmack + message id can do the job from command line or an API.

remco
Honored Contributor
B Sridhar
Posts: 1,467
Registered: ‎06-23-2005
Message 3 of 7 (41 Views)

Re: Remote Acknowledge of alarm

Hello,

You could do this, using the message keys.

First generate a unique message key while you generate the message. Then from the application that closes the ticket, you should acknowledge the message using the same message key. You might have to install the agent on the machine that has the application which closes the ticket.

Sri
There is always something new to learn...
Honored Contributor
Sukru ARSLAN_1
Posts: 5,666
Registered: ‎10-18-2004
Message 4 of 7 (41 Views)

Re: Remote Acknowledge of alarm

Have a look at this tech doc:
http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN015016
Republic of FENERBAHCE
Occasional Advisor
Ed Lyman
Posts: 19
Registered: ‎02-04-2002
Message 5 of 7 (41 Views)

Re: Remote Acknowledge of alarm

I am well on my way, thanks to all. I will update my findings if any ever work with Service-Now
block
Respected Contributor
Katsioulis Alexandros
Posts: 242
Registered: ‎01-17-2004
Message 6 of 7 (41 Views)

Re: Remote Acknowledge of alarm


Hi Ed,

Any news with this integration ?

Best regards,
alexk
Occasional Visitor
Mitcheg
Posts: 1
Registered: ‎04-22-2009
Message 7 of 7 (41 Views)

Re: Remote Acknowledge of alarm

Hi There Ed, I am working for a large financial institution where we are coupling Service Now with OVO. I would be very interested in the bidirectional interface you crafted. Can you give me an overview or sketch of it ? Kind Regards
Graham
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.