Re: OMW agent v11 installation problem (3056 Views)
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Advisor
Popova Natalia
Posts: 37
Registered: ‎03-02-2010
Message 1 of 16 (3,778 Views)
Accepted Solution

OMW agent v11 installation problem

Hello!

 

I have problem with HP Operations Manager Agent v11 installation.
There are 4 managed nodes with Windows Server 2008 R2 .
In this nodes I detected the error - no messages were generated.
When I run "opcagt -status" I detected that process opcmsga doesn't exist
Command "ovc -start opcmsga" - doesn't help
From management server I synchronize packages and policies on this managed nodes - doesn't help

I try to reinstall agent on one of this servers:
1) Manually uninstall agent from server with command cscript oainstall.vbs -r - a. Command has worked without error messages
2) I manually delete node from Management Server with Nodeeditor Console. Apply all changes
3) I manually add node again. And start agent installation from Management Console
4) In Management Console I grant the certificate request from this node

But now, when I start command "ovcert - check" I get this:
Install OvCoreId                 : OK
Secret key installed          : Failure
Certificate installed              : Failure
Сертификат действителен            : Failure
Проверенные сертификаты установлены: Failure

Проверенные сертификаты действительны: Failure

 
When I try command "opcagt -status" I get this:
dsisrv        (DSI service)                                  (3520)   Running
midaemon      (measurement interface)                        (2160)   Running
misrv         (measurement interface service)                (4816)   Running
perfalarm     (Alarm generator)                                       Stopped
perfalarmsrv  (Alarm generator service)                               Stopped
perfd         (Real Time Metric Access Daemon)               (3872)   Running
perfdsrv      (Real Time Metric Access Service)              (2236)   Running
ttd           (transaction tracking)                         (4724)   Running
ttsrv         (transaction tracking service)                 (2860)   Running
Mwecsrv       (extended collection service)                  (5188)   Running
(ctrl-21) Ошибка связи при выполнении метода 'Status'.
 (xpl-333) recv() on '[::1]:56006' failed.
  (WIN-10054)

 

 

So I got 2 error instead 1 error :-(

What I can do with this?

Senior Member
GökhanŞAHİN
Posts: 4
Registered: ‎11-29-2012
Message 2 of 16 (3,759 Views)

Re: OMW agent v11 installation problem

what is the result of 'ovcert -list' command?

Frequent Advisor
Chaman
Posts: 65
Registered: ‎07-27-2010
Message 3 of 16 (3,749 Views)

Re: OMW agent v11 installation problem

Hi Popova,

 

Please do the following:

 

1) Remove the certificates from the node.

2) Uninstall the agent from the node successfully.

3) Restart the machine if possible.

4) Install the agent manually using the command: cscript opc_ints.vbs and provide the appropriate value of management server and certificate server.

5)Check status of opcagt -status on the node.

6) Send the certificate request.

7) Grant the certificate from management server.

 

Now check and paste the outputs of the following commands from node:

 

opcagt -status

ovcert -check

ovcert -list

 

Regards,

Chaman

 

Chaman
Advisor
Popova Natalia
Posts: 37
Registered: ‎03-02-2010
Message 4 of 16 (3,733 Views)

Re: OMW agent v11 installation problem

Hello!

I do all this action on one of 4 problem nodes.
After this certificate was installed on node, but proccess opcmsga doesn't exist

Here is result of command:

C:\Windows\system32>ovcert -check

Установка OvCoreId                 : OK
Секретный ключ установлен          : OK
Сертификат установлен              : OK
Сертификат действителен            : OK
Проверенные сертификаты установлены: OK
Проверенные сертификаты действительны: OK

Проверка прошла успешно.

C:\Windows\system32>ovcert -list
+---------------------------------------------------------+
| Содержимое хранилища ключей                             |
+---------------------------------------------------------+
| Сертификаты:                                            |
|     29b99eb2-2e7a-7568-0030-c15c049c8e74 (*)            |
+---------------------------------------------------------+
| Проверенные сертификаты:                                |
|     CA_091cd502-a683-7564-0a7f-bdf3b9967460             |
+---------------------------------------------------------+


C:\Windows\system32>opcagt -status

dsisrv        (DSI service)                                  (4624)   Running
midaemon      (measurement interface)                        (1216)   Running
misrv         (measurement interface service)                (3996)   Running
perfalarm     (Alarm generator)                                       Stopped
perfalarmsrv  (Alarm generator service)                               Stopped
perfd         (Real Time Metric Access Daemon)               (3956)   Running
perfdsrv      (Real Time Metric Access Service)              (3612)   Running
ttd           (transaction tracking)                         (2524)   Running
ttsrv         (transaction tracking service)                 (1580)   Running
Mwecsrv       (extended collection service)                  (4648)   Running
coda          OV Performance Core               COREXT       (4240)   Работа
ovbbccb       OV Communication Broker           CORE         (2452)   Работа
ovcd          OV Control                        CORE         (3360)   Работа
ovconfd       OV Config and Deploy              COREXT       (2740)   Работа


C:\Windows\system32>

HP Expert
Vladislav Proskuryakov
Posts: 276
Registered: ‎03-13-2008
Message 5 of 16 (3,726 Views)

Re: OMW agent v11 installation problem

opcmsga may not start if the license on the agent has expired.

 

Check it:
oalicense -check OA
 oalicense -resolve
oalicense -get -all
 
Start opcmsga:
ovc -start opcmsga
ovc -status -level 8

opcagt -status

 

Post the results of all commands.

 

Any message in the log after you try to start opcmsga manually?

%ovdatadir%\log\System.txt

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
If you liked it I would appreciate KUDOs. Thanks
Frequent Advisor
Chaman
Posts: 65
Registered: ‎07-27-2010
Message 6 of 16 (3,723 Views)

Re: OMW agent v11 installation problem

[ Edited ]

Hi Popova,

Go to the path where the agent installation package are copied on managed node. Then run the package related to "opcmsga" using "Run as Administrator".

Then check the agent status with opcagt -status

Chaman
Advisor
Popova Natalia
Posts: 37
Registered: ‎03-02-2010
Message 7 of 16 (3,700 Views)

Re: OMW agent v11 installation problem

Hello, Vladislav!

Here is result for commands:

C:\Windows\system32>oalicense -check oa
The entity is not licensed.

C:\Windows\system32>oalicense -resolve
Failure: File not found.

C:\Windows\system32>oalicense -get -all
No License is Installed

C:\Windows\system32>ovc -start opcmsga

C:\Windows\system32>ovc -status -level 8
agtrep        OV Discovery Agent                AGENT,AgtRep          ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.
           START_CHECK output/error: No policies of the type 'svcdisc' are deployed.

coda          OV Performance Core               COREXT       (4908)   ╨рсюЄр

        -> START attempted at          Fri Jun 07 12:31:53 2013
        -> Entered STARTING state at   Fri Jun 07 12:31:53 2013
        -> Entered STARTED state at    Fri Jun 07 12:31:53 2013

ompolparm     OM Parameter Handler              AGENT,EA              ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.

opcacta       OVO Action Agent                  AGENT,EA              ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.
           START_CHECK output/error: The entity is not licensed.

opccfgfile    OVO configfile Agent              AGENT,EA              ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.
           START_CHECK output/error: No policies of the type 'dummypolicy' are deployed.

opceca        OVO Event Correlation             AGENT,EA              ╬ёЄрэютыхэ

        ->  and is not shown in 'ovc -status', therefore 'opceca' also will not be shown in 'ovc -status'

opcecaas      ECS Annotate Server               AGENT,EA              ╬ёЄрэютыхэ

        ->  and is not shown in 'ovc -status', therefore 'opcecaas' also will not be shown in 'ovc -status'

opcgeni       Generic Source Interceptor        AGENT,EA              ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.

opcle         OVO Logfile Encapsulator          AGENT,EA     (4304)   ╨рсюЄр

        -> START attempted at          Sat Jun 08 03:00:19 2013
        -> Entered STARTING state at   Sat Jun 08 03:00:19 2013
        -> Entered STARTED state at    Sat Jun 08 03:00:19 2013

opcmona       OVO Monitor Agent                 AGENT,EA              ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.
           START_CHECK output/error: No policies of the types 'monitor','sched' are deployed.

opcmsga       OVO Message Agent                 AGENT,EA              ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.
                START_CHECK output/error: The entity is not licensed.

opcmsgi       OVO Message Interceptor           AGENT,EA     (2868)   ╨рсюЄр

        -> START attempted at          Fri Jun 07 12:32:01 2013
        -> Entered STARTING state at   Fri Jun 07 12:32:01 2013
        -> Entered STARTED state at    Fri Jun 07 12:32:01 2013

opctrapi      OVO SNMP Trap Interceptor         AGENT,EA              ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.
                START_CHECK output/error: No policies of the type 'trapi' are deployed.

opcwbemi      OVO WMI Interceptor               AGENT,EA              ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.
                START_CHECK output/error: No policies of the type 'wbemi' are deployed.

ovbbccb       OV Communication Broker           CORE         (3064)   ╨рсюЄр

        -> START attempted at          Fri Jun 07 12:26:22 2013
        -> Entered STARTING state at   Fri Jun 07 12:26:22 2013
        -> Entered STARTED state at    Fri Jun 07 12:26:22 2013

ovcd          OV Control                        CORE         (1084)   ╨рсюЄр<nul
l>
ovconfd       OV Config and Deploy              COREXT       (4316)   ╨рсюЄр

        -> START attempted at          Fri Jun 07 12:31:53 2013
        -> Entered STARTING state at   Fri Jun 07 12:31:53 2013
        -> INITIALIZE attempted at     Fri Jun 07 12:31:53 2013
        -> Entered STARTED state at    Fri Jun 07 12:32:00 2013

rtmd          HP Real Time Measurement          AGENT                 ╬ёЄрэютыхэ

        -> START_CHECK failed with return code: 1, will not be shown in status.
                START_CHECK output/error: The entity is not licensed.


C:\Windows\system32>opcagt -status

dsisrv        (DSI service)                                  (4556)   Running
midaemon      (measurement interface)                        (1812)   Running
misrv         (measurement interface service)                (1788)   Running
perfalarm     (Alarm generator)                                       Stopped
perfalarmsrv  (Alarm generator service)                               Stopped
perfd         (Real Time Metric Access Daemon)               (2140)   Running
perfdsrv      (Real Time Metric Access Service)              (2396)   Running
ttd           (transaction tracking)                         (2072)   Running
ttsrv         (transaction tracking service)                 (2040)   Running
Mwecsrv       (extended collection service)                  (4904)   Running
coda          OV Performance Core               COREXT       (4908)   Работа
opcle         OVO Logfile Encapsulator          AGENT,EA     (4304)   Работа
opcmsgi       OVO Message Interceptor           AGENT,EA     (2868)   Работа
ovbbccb       OV Communication Broker           CORE         (3064)   Работа
ovcd          OV Control                        CORE         (1084)   Работа
ovconfd       OV Config and Deploy              COREXT       (4316)   Работа

 

File system.txt is attached to this post

HP Expert
Vladislav Proskuryakov
Posts: 276
Registered: ‎03-13-2008
Message 8 of 16 (3,696 Views)

Re: OMW agent v11 installation problem

Hello Natalia,

 

Here is the issue that I have exactly suspected - you have no license installed, hence opcmsga will never start here.

 

No License is Installed

 

opcmsga       OVO Message Agent                 AGENT,EA              ╬ёЄрэютыхэ
        -> START_CHECK failed with return code: 1, will not be shown in status.
                START_CHECK output/error: The entity is not licensed.

 

You may install permanent license for agent (considering you are having available licenses on your HPOM server):

oalicense -set -type PERMANENT "HP Operations OS Inst Adv SW LTU"

 

Or you may extend the validity period of the evaluation license by 60 more days:

oalicense -extend -type EVALUATION "<LTU_Name>"

oalicense -extend -type EVALUATION "HP Operations OS Inst Adv SW LTU"

 

Check it:

oalicense -check OA

 

Also try to run:

oalicense -resolve

oalicense -get -all

 

Start opcmsga:

ovc -start opcmsga

ovc -status -level 8

 

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
If you liked it I would appreciate KUDOs. Thanks
Advisor
Popova Natalia
Posts: 37
Registered: ‎03-02-2010
Message 9 of 16 (3,693 Views)

Re: OMW agent v11 installation problem

Hello, Chaman

I run OpcMsgAgent.msi from cmd runed as administrator.
I check "repair" from OpcMsgAgent window.
But after this nothing change.
The result of  opcagt -status:

dsisrv        (DSI service)                                  (2384)   Running
midaemon      (measurement interface)                        (1812)   Running
misrv         (measurement interface service)                (1788)   Running
perfalarm     (Alarm generator)                                       Stopped
perfalarmsrv  (Alarm generator service)                               Stopped
perfd         (Real Time Metric Access Daemon)               (2044)   Running
perfdsrv      (Real Time Metric Access Service)              (372)    Running
ttd           (transaction tracking)                         (2072)   Running
ttsrv         (transaction tracking service)                 (2040)   Running
Mwecsrv       (extended collection service)                  (4664)   Running
coda          OV Performance Core               COREXT       (2612)   Работа
opcle         OVO Logfile Encapsulator          AGENT,EA     (4596)   Работа
opcmsgi       OVO Message Interceptor           AGENT,EA     (1520)   Работа
ovbbccb       OV Communication Broker           CORE         (3064)   Работа
ovcd          OV Control                        CORE         (1084)   Работа
ovconfd       OV Config and Deploy              COREXT       (4316)   Работа

 

Advisor
Popova Natalia
Posts: 37
Registered: ‎03-02-2010
Message 10 of 16 (3,684 Views)

Re: OMW agent v11 installation problem

Vladislav, this solution work!
Thank you a lot!

Frequent Advisor
Chaman
Posts: 65
Registered: ‎07-27-2010
Message 11 of 16 (3,631 Views)

Re: OMW agent v11 installation problem

Hi Popova,

Please assign some points to the contributors.

Regards,
Chaman
Occasional Visitor
taras89
Posts: 3
Registered: ‎11-15-2013
Message 12 of 16 (3,153 Views)

Re: OMW agent v11 installation problem

 

 

Hello, I have the same problem, i try to do what you say, but when i use comand   

oalicense -set -type PERMANENT "HP Operations OS Inst Adv SW LTU"   

i have the next message "The LTU definition could not be found"

How can i fix it?

HP Expert
Vladislav Proskuryakov
Posts: 276
Registered: ‎03-13-2008
Message 13 of 16 (3,144 Views)

Re: OMW agent v11 installation problem

Try to:
Delete the lic.dat file placed at %ovdatadir%/datafiles/sec/lic/ folder.

This will trigger the agent to recreate the correct lic.dat file.

 

Restart the agent

ovc -kill

ovc -start

 

Then try to use my procedure again (from previous post)

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
If you liked it I would appreciate KUDOs. Thanks
Occasional Visitor
taras89
Posts: 3
Registered: ‎11-15-2013
Message 14 of 16 (3,095 Views)

Re: OMW agent v11 installation problem

This folder is empty. What i can do?
HP Expert
Vladislav Proskuryakov
Posts: 276
Registered: ‎03-13-2008
Message 15 of 16 (3,077 Views)

Re: OMW agent v11 installation problem

Has the agent been actually activated?

What is the output for 

ovdeploy -inv

ovcert -check

ovcert -list

ovconfget

 

Attach the agent installation logs:

"%ovdatadir%\log\oainstall.log" 

"%ovdatadir%\log\oapatch.log"

C:\WINDOWS\Temp\oainstaller.log

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
If you liked it I would appreciate KUDOs. Thanks
Occasional Visitor
taras89
Posts: 3
Registered: ‎11-15-2013
Message 16 of 16 (3,056 Views)

Re: OMW agent v11 installation problem

Outputs in attachment.

But i don`t have this three logs

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