Re: Issue in HPOM 9.0 on Windows 2012 for Spanish, Germany & French language (206 Views)
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Occasional Advisor
ajayasenapati
Posts: 10
Registered: ‎09-17-2013
Message 1 of 5 (254 Views)

Issue in HPOM 9.0 on Windows 2012 for Spanish, Germany & French language

Hi,

 

I have installed HPOM 9.0 on Windows 2012 in 4 different system with different languae. The details are below:

 

  1. System 1: OS Language: English    HPOM Language: English 
  2. System 2: OS Language: Spanish   HPOM Language: Spanish
  3. System 3: OS Language: French    HPOM Language: French
  4. System 4: OS Language: Germany   HPOM Language: Germany

 

In all the system the HPOM 9.0 installed successfully. However we found that in System 2, 3, and 4 the scheduler & policies are not running. We can create a policy in that system, but the  HPOM scheduler is not picking the policies for execution. Also we tried to send messages through opc_message. However non of the message reached to the console.

 

It will be of great help, if somecan can give some insight if all these 3 languages are supported ? If Yes, how can we debug the issues.

 

Regards,

Ajaya

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Honored Contributor
Ram_21
Posts: 3,619
Registered: ‎04-30-2003
Message 2 of 5 (222 Views)

Re: Issue in HPOM 9.0 on Windows 2012 for Spanish, Germany & French language

Hello

 

Can you confirm you installed the OMW 9.0 English version on the Spanish/German/French language Windows 2012 servers? If yes then it sounds like you may have a potential defect.

 

Also as part of installing OMW 9.0 on a Windows 2012 system - you need to first install OA 11.1x agent on the server (you can see details in the OMW_00151 patch). What is the agent that is running on the server? May be updating it to the latest OA 11.13 may help on this issue.

 

Regards

Ram

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Occasional Advisor
ajayasenapati
Posts: 10
Registered: ‎09-17-2013
Message 3 of 5 (206 Views)

Re: Issue in HPOM 9.0 on Windows 2012 for Spanish, Germany & French language

Hi Ram,

 

We have installed Spanish version of HPOM on Spanish Windows 2012 DataCenter. Similarly for French & German language. The OA agent installed in our setup was 11.12.009.

 

I just go through 11.13 OA agent fixes and CRs, but didn't find anything specific to language support.

 

Regards,

Ajaya

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Honored Contributor
Ram_21
Posts: 3,619
Registered: ‎04-30-2003
Message 4 of 5 (196 Views)

Re: Issue in HPOM 9.0 on Windows 2012 for Spanish, Germany & French language

Hello

 

Can you check if the issue reported in this knowledge article applies to your situation on the non-english machines?

http://support.openview.hp.com/selfsolve/document/LID/QCCR1A166277

 

If yes then try the workaround of running the command on the machine

oalicense -set -type EVALUATION "HP Operations OS Inst Adv SW LTU"


After that restart the agent and see if it helps.

Regards

Ram

 

 

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Occasional Advisor
ajayasenapati
Posts: 10
Registered: ‎09-17-2013
Message 5 of 5 (159 Views)

Re: Issue in HPOM 9.0 on Windows 2012 for Spanish, Germany & French language

Hi Ram,

 

We have done all those steps as suggested.

However none of the schedule task is getting executed.

We find all the processes are up & running properly.

Can you tell me what configuration and log we need to check?

 

Regards,

Ajaya

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