Re: HP OM 9.0 Installation stops @ step 17 (238 Views)
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Frequent Advisor
211503
Posts: 87
Registered: ‎11-18-2011
Message 1 of 6 (441 Views)

HP OM 9.0 Installation stops @ step 17

Hi I am installing HP OM 9.0 on windows 2008 R2 failover cluster with remote database on SQL 2008 R2 SP1 (clustered)

Installed all WMI hotfixes as per Deployment guide

Created domain user and Groups and provided necessary permissions on all HPOM cluster servers

Installing user is having Local admin rights on both SQL and HPOM cluster nodes, and SYSADMIN privilege on SQL database

We are using Installation patch OMW_00116 for installation.

 

We are getting error in Step #17 Management server and Console compenents

below is the error from installation detail log

 

2012.05.31 16:36:43.779 - INFORMATION: Return Code: 0
2012.05.31 16:36:43.779 - INFORMATION: Services.StartService(WinMgmt, True)
2012.05.31 16:36:43.779 - INFORMATION: Calling ProcessHelper.LaunchApp(C:\Windows\system32\sc.exe, config "OvStoreProv" start= demand)
2012.05.31 16:36:43.795 - INFORMATION: Attempted to Start Process
2012.05.31 16:36:43.826 - INFORMATION: Output of process :
2012.05.31 16:36:43.826 - STDOUT     : [SC] ChangeServiceConfig SUCCESS
2012.05.31 16:36:43.826 - INFORMATION: Finished Process
2012.05.31 16:36:43.826 - INFORMATION: Return Code: 0
2012.05.31 16:36:43.826 - INFORMATION: Set Cluster resource online: HPOM Store Provider [Recorded]
2012.05.31 16:36:43.826 - INFORMATION: Cluster2008.BringResourceOnline(HPOM Store Provider)
2012.05.31 16:36:48.506 - EXCEPTION  : *** Exception Level ***************************************
2012.05.31 16:36:48.506 - EXCEPTION  : ManagementException errorcode: Failed
2012.05.31 16:36:48.506 - EXCEPTION  : ManagementException description: The resource failed to come online due to the failure of one or more provider resources.
2012.05.31 16:36:48.506 - EXCEPTION  : ExceptionType: ManagementException
2012.05.31 16:36:48.506 - EXCEPTION  : HelpLine:
2012.05.31 16:36:48.506 - EXCEPTION  : Message: Generic failure
2012.05.31 16:36:48.506 - EXCEPTION  : Source: System.Management
2012.05.31 16:36:48.506 - EXCEPTION  : StackTrace:    at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
2012.05.31 16:36:48.506 - EXCEPTION  :    at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
2012.05.31 16:36:48.506 - EXCEPTION  :    at InstallApp.Cluster.Cluster2008.SetResource(String resourceName, Boolean online)
2012.05.31 16:36:48.506 - EXCEPTION  : TargetSite: Void ThrowWithExtendedInfo(System.Management.ManagementStatus)
2012.05.31 16:36:48.506 - EXCEPTION  : Data:
2012.05.31 16:36:48.506 - EXCEPTION  : ***********************************************************

 

 

Did anyone faced this issue and fixed it?

 

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Honored Contributor
KAKA_2
Posts: 1,371
Registered: ‎05-26-2007
Message 2 of 6 (438 Views)

Re: HP OM 9.0 Installation stops @ step 17

Hello I faced the prblem at same step but i did not remember whats was in log but there was a popup window and i remember. do you get the same? if yes attach a screenshot.

Else wait for others to reply. ;)

-KAKA-
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Frequent Advisor
211503
Posts: 87
Registered: ‎11-18-2011
Message 3 of 6 (434 Views)

Re: HP OM 9.0 Installation stops @ step 17

Hi Yes i also got the popup warning..

 

It first start with the Resource Name

 

HPOM Store Provider then subsequently for all toher resources created

HPOM Access Manager

HPOM AutoDiscovery Server

HPOM Message Action Server

 

.....etc.,

 

Attached warning popup i got

Then it started roll back

 

Please help me how u resolved the issue.

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Frequent Advisor
211503
Posts: 87
Registered: ‎11-18-2011
Message 4 of 6 (391 Views)

Re: HP OM 9.0 Installation stops @ step 17

There is no update in this thread for any HP Engineer :(

But it was mentioend in the new Forum that they will be actively monitoring this to support

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Honored Contributor
KAKA_2
Posts: 1,371
Registered: ‎05-26-2007
Message 5 of 6 (389 Views)

Re: HP OM 9.0 Installation stops @ step 17

You have raised this thread in Publick forum. Raise it in

http://h30499.www3.hp.com/t5/Operations-Manager-for-Windows/bd-p/operations-manager-windows-support-...

in the end thay will refer you to support, so i would suggest log a case with Support and save some time.

-KAKA-
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Occasional Visitor
anumolu
Posts: 1
Registered: ‎02-15-2013
Message 6 of 6 (238 Views)

Re: HP OM 9.0 Installation stops @ step 17

disable the DHCP service in your system.

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